Katherine Mings
Columbus,IN
Summary
Dynamic Floor Lead at Hangar Five with a friendly, positive attitude and strong problem-solving skills. Enhanced operational efficiency through staff training and process improvements, resulting in reduced customer complaints. Proven ability to build relationships and foster teamwork, ensuring a productive and engaged workforce.
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
15
15
years of professional experience
Work History
Floor Lead
Hangar Five
06.2021 - Current
- Oversaw daily operations, ensuring compliance with safety protocols and efficient workflow.
- Mentored team members, enhancing skill development and operational efficiency.
- Coordinated inventory management, optimizing stock levels and reducing discrepancies.
- Implemented process improvements, increasing overall productivity within the team.
- Trained new employees on operational procedures and equipment usage for seamless onboarding.
- Collaborated with management to identify areas for operational enhancements and cost savings.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Developed and implemented strategies to improve customer service and increase sales.
- Reduced customer complaints through proactive issue resolution and consistent client followups.
Manager
Steak N Shake
09.2010 - 06.2021
- Supervised daily operations to ensure high standards of food quality and customer service.
- Trained and mentored staff in operational procedures and best practices for efficiency.
- Coordinated scheduling and staffing to maintain optimal workforce levels during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
McDowell
Columbus, INNo Degree - Accounting
Ivy Tech Community College of Indiana
Coumbus, IN05-2027
Skills
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Multitasking
- Critical thinking
- Organizational skills
- Active listening
- Staff training and development
- Relationship building
Timeline
Floor Lead
Hangar Five
06.2021 - Current
Manager
Steak N Shake
09.2010 - 06.2021
High School Diploma -
McDowell
No Degree - Accounting
Ivy Tech Community College of Indiana