Katherine Mitts
Lenox,MA
Summary
Hardworking professional offers demonstrated success as a team member & leader. Successfully manages projects to completion to meet deadlines. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in inventory tracking, quality control, Shopify, Adobe Creative Suite and graphic design.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Island Cashmere
06.2025 - Current
- Maximize sales through excellent customer service and communication of inventory.
- Rotate merchandise and displays to feature new products and promotions.
- Managed transfers, inventory counts, register control, and store opening and closing procedures.
- Oversight of all online sales through Shopify. Point-person for ecommerce platforms, shipments, online returns, and customer service.
- Managed store organization, maintenance, and purchasing functions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Studio Apprentice/Ceramics Teacher
Berkshire Art Center
09.2024 - Current
- Reclaim studio clay using Peter Pugger & clay additives
- Weigh & distribute reclaim clay to studio members upon purchase of clay
- Help unload clay deliveries weekly.
- Load and unload kilns.
- Assist the Studio Technician when needed (mixing glazes, prepping kilns).
- Assist community members in the studio with questions, concerns & studio etiquette.
- Minimum 5 hrs per week, Maximum 20 hrs per month.
Substitute Teacher, K-12
Lenox Public Schools
01.2025 - Current
- Provide support for students who needed extra assistance or additional time to complete coursework.
- Foster an atmosphere of respect among all members of the learning community.
- Encourage critical thinking skills through open ended questions, problem solving tasks and collaborative group activities.
Museum Docent
Norman Rockwell Museum
05.2025 - 11.2025
- Established positive relationships with tour members through fun and engaging conversation.
- Guided tour groups of up to 25 visitors on timed tours, in Rockwell's original studio and the Museum's gallery.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues or answer visitor questions about the artist.
- Recognized by the Museum Director across staff channels as an outstanding tour guide, at the height of the season.
Manufacturing Technician
The Chamberlain Group
02.2024 - 08.2024
- Make medical devices for use in training medical residents in cardiology, general surgery and thoracic surgery
- Manage composition of materials to construct various medical devices
- Closely monitor the time to catalyze substances to prepare stable plastics for manufacturing
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Studio & Inventory Manager
Artemesia
07.2023 - 01.2024
- Trained as retail associate quickly progressing to studio and inventory manager
- Fulfilled all ecommerce orders through Shopify & Ship station
- Quality control manager for all incoming stock from factory to warehouse through distribution to two store locations
- Successfully resolved all customer service inquiries by phone, email and through retail shops, daily
- Managed supply chain from factory, warehouse to retail stores
- Measured sizes by colorways & created technical flat for online size chart for all garments
- Collaborated with Retail Managers to improve displays, increase sales, troubleshoot POS & register systems.
Stitcher
Barrington Stage Company
05.2023 - 07.2023
- Lead seamstress assisting head draper
- Constructed original costumes for Barrington Stage Company's 2023 musical, Cabaret, required knowledge in sewing, theatre, fitting costumes, and historical context
- Sewed full costumes for the character, 'Emcee' & ensemble.
Manager - Quality Control & Distribution
Alix of Bohemia
09.2022 - 02.2023
- Received high value garments directly from factory; inspected each garment is carefully, following QC guidelines
- Managed inventory receipts
- Tagged all garments for supply chain control and managed all garments shipped to ecommerce clients, retail stores, warehouse & factory
- Creative manager of current season's lookbook; used by the designer for sample sale signs, social media posts, & highly coveted NYFW invitations.
Sales Associate
Artist & Craftsman Supply
09.2020 - 02.2023
- Responsibilities include opening the store, receiving, pricing, customer service, inventory count, special orders and POS and handling cash
- This position required deep knowledge of inventory & creative thinking to help customers achieve project goals.
- Maintained inventory records for restocking purposes.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Provided accurate information about products, prices and availability both in person and over the phone.
Education
BFA - Fashion Design
Pratt Institute
01.2020
Skills
- Adobe Creative Suite
- Teamwork/Collaboration
- Customer Service
- POS System/Shopify
- Communication
- Graphic Design
- Leadership
- Public Speaking
- Stockroom & Inventory management
- Resourceful
Timeline
Retail Store Manager
Island Cashmere
06.2025 - Current
Museum Docent
Norman Rockwell Museum
05.2025 - 11.2025
Substitute Teacher, K-12
Lenox Public Schools
01.2025 - Current
Studio Apprentice/Ceramics Teacher
Berkshire Art Center
09.2024 - Current
Manufacturing Technician
The Chamberlain Group
02.2024 - 08.2024
Studio & Inventory Manager
Artemesia
07.2023 - 01.2024
Stitcher
Barrington Stage Company
05.2023 - 07.2023
Manager - Quality Control & Distribution
Alix of Bohemia
09.2022 - 02.2023
Sales Associate
Artist & Craftsman Supply
09.2020 - 02.2023
BFA - Fashion Design
Pratt Institute