Katherine Molina
Miami,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Receptionist
Drybar
03.2022 - Current
- Managed night team operations, ensuring smooth workflow and exceptional customer service.
- Organized staff schedules and managed appointments to optimize efficiency.
- Handled client check-ins and check-outs, providing a warm welcome and addressing any concerns.
- Managed payroll, ensuring accurate and timely compensation for staff.
- Coordinated inventory, overseeing stock levels and ordering supplies as needed.
- Developed strong relationships with clients, leading to increased customer loyalty and repeat business.
- Led sales efforts, successfully selling salon memberships, products, and hot tools to clients, contributing to revenue growth.
- Resolved customer issues with professionalism, maintaining a positive salon environment.
- Utilized salon management software for scheduling, payroll, and inventory tracking.
- Trained new staff members, ensuring they were well-versed in salon procedures and customer service standards.
Receptionist
Caring Dental Services Miami
11.2020 - 02.2022
- Greeted and registered patients, ensuring a welcoming and efficient front-desk experience.
- Managed appointment scheduling, optimized to maximize office productivity.
- Answered phone inquiries, provided information, and directed calls appropriately.
- Maintained patient records, ensuring accuracy and confidentiality.
- Processed billing and insurance claims, assisting patients with payment and insurance questions.
- Coordinated with dental staff to ensure smooth patient flow and efficient appointment management
Education
High School Diploma -
Miami Senior High School
Miami, FL2015
Skills
- Customer Service
- Team Leadership
- Scheduling and Appointment Management
- Payroll Management
- Inventory Coordination
- Salon Management Software Proficiency
- Product and service knowledge
Timeline
Assistant Manager/Receptionist
Drybar
03.2022 - Current
Receptionist
Caring Dental Services Miami
11.2020 - 02.2022
High School Diploma -
Miami Senior High School
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