Katherine Morales
Carencro,LA
Summary
Highly skilled and dedicated medical professional with proven experience in patient care, medical administration, and regulatory compliance. Exceptional communication and problem-solving abilities, committed to delivering high-quality healthcare services.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering clam environment during procedures. Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Southern Urology
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning do
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Optimized resource allocation through effective planning and scheduling of tasks.
- Streamlined program scheduling, leading to increased efficiency and participant satisfaction.
- Streamlined documentation processes by implementing electronic charting systems, increasing efficiency and accuracy of data management.
- Completed detailed charting of each patient''s visit, ensuring accurate records for future reference.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Performed medical records management, including filing, organizing and scanning documents.
DSM
LifeShare Blood Center
01.2021 - 01.2024
- Plans, organizes and supervises the daily activities of the Center's blood collection activities. Ensures that all donors are properly screened and blood is drawn in accordance with established standards.
- Ensures donor services team members are professional and representing LifeShare positively.
- Accountable for making sure team members know mobile goals and are working at drives to meet goal.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Medical Assistant
Louisiana Specialty Clinic
01.2016 - 01.2019
- Assisted physicians in patient examinations, procedures, and minor surgeries.
- Updated patient medical records accurately and maintained patient confidentiality.
- Performed injections and phlebotomy procedures for specimen collection.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomist
Iberia medical center New Iberia
01.2013 - 01.2016
- Maintaining collection trays and work area sanitary
- Following proper patient identification and policy
- Drawing blood from patients
- Accurately logging in data and times of draws
- Performing clerical duties
- Ordering test on outpatients
- Knowledge of ICD-9 coding
- Faxing
- Computer knowledge Blood bank Drug screening
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Telemetry Tech
Our lady of Lourdes
02.2014 - 11.2014
- Observing monitors prompt reporting
- Clerical
- Billing insurance
- Performing EKG
- Charting
- Computer knowledge
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Promoted a culture of continuous learning through participation in relevant workshops, seminars, and professional development opportunities related to cardiac care.
- Contributed to a reduction in patient readmission rates by providing timely and accurate telemetry reports to physicians and nurses for prompt intervention.
- Monitored and documented heart rhythms according to physicians' orders.
Executive Operational Assistant
Unique IT Pro
01.2011 - Current
- Managed and coordinated executive schedules and meetings for optimal organizational efficiency
- Tech Support
- Human Resource
- Customer service
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
ER Tech
Bell Hospital
01.2008 - 01.2012
- Assisted medical staff in emergency room with patient care and procedures.
- Managed inventory and restocked supplies to ensure efficient operations.
- Monitored and documented vital signs and symptoms for patients in urgent care.
- Provided exceptional customer service to patients and families in high-stress situations.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Assisted with resuscitation, CPR, and emergency airway procedures.
Phlebotomist
Ochsner
04.2024 - 07.2024
- Skilled in maintaining patient comfort and confidentiality during blood draws.
- Experienced in using electronic medical records systems to accurately document patient information.
- Knowledgeable in infection control protocols and hazardous material disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Medical Assistant
SWLA
01.2018 - 12.2019
- Assisted healthcare providers with patient exams and procedures. Performed patient intake and vital signs.
- Provided patient education on medications, treatment plans, and follow-up care instructions.
- Scheduled patient appointments and assisted with administrative tasks. Updated patient records.
- Scheduler
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Bachelor of Science - Nursing
McNeese State University
Lake Charles, LA05-2027
Bachelor of Science - Nursing
McNeese State University
Knoxville, TN04-2024
Associate of Science - NPT
Unitech Training Academy
Lafayette, LA01.2014
Skills
- Schedule management
- Excellent communication skills
- Direct patient support
- Proficient in medical terminology
- Electronic health record expertise
- Problem-solving
- Time management
- Patient care
- Basic life support
- Documenting vital sign measurements
- Patient relationship building
- Catheter management
- Client documentation
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Improved blood collection process by preparing supplies to match patient load.
- Reduced costs $7500 by implementing better inventory control measures and reducing overstocked supplies.
- Oversaw team of 20 phlebotomists in lab processing over 260 samples daily.
Certification
- DPT - Donor Phlebotomy Technician
- Tech Support 14 years
- patient care 15 years
- Head Coach Football 9 years
- Softball Head Coach 3 years
- Student Government President 3 years
- Medical Assistant 13 years
- EMR 12 years
Big Brother Big Sister 15 years
Mentor 20 years
Microsoft 15 years
LANGUAGES
Italian | advanced
Spanish | native
English
Timeline
Medical Assistant II
Southern Urology
07.2024 - Current
Phlebotomist
Ochsner
04.2024 - 07.2024
DSM
LifeShare Blood Center
01.2021 - 01.2024
Medical Assistant
SWLA
01.2018 - 12.2019
Medical Assistant
Louisiana Specialty Clinic
01.2016 - 01.2019
Telemetry Tech
Our lady of Lourdes
02.2014 - 11.2014
Phlebotomist
Iberia medical center New Iberia
01.2013 - 01.2016
Executive Operational Assistant
Unique IT Pro
01.2011 - Current
ER Tech
Bell Hospital
01.2008 - 01.2012
Bachelor of Science - Nursing
McNeese State University
Bachelor of Science - Nursing
McNeese State University
Associate of Science - NPT
Unitech Training Academy
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