Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Moran

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Chewy
04.2020 - 01.2024
  • Interact with customers by taking frontline, multichannel contacts, recommending the best pet health insurance option
    for their unique needs, and assisting with post-enrollment questions
  • Receive and handle Healthcare and frontline customer service contacts according to business needs.
  • Use creativity and critical thinking skills to research, problem-solve, and determine appropriate solutions for the
    customer and follow-up as needed to resolve issues.
  • Develop a working knowledge of insurance and operate as an expert of Chewys pet health insurance plans, knowing
    the key features and options to recommend the best plan for pet parents.
  • Consistently offer understanding, active listening, patience, empathy, and kindness to customers and Team Members.
  • Go above and beyond to wow customers when helping them find the right products, set up their accounts, track
    down orders, and sometimes get creative with solutions.
  • Operate with a willingness to learn by receiving and giving feedback in a way that promotes a culture of being open-
    minded to grow.
  • Learn and operate within Chewy and our third-party insurance partner internal and external technologies to provide a
    consistent customer experience
  • Successfully transfer customers to our third-party insurance partner that we are unable to assist internally at Chewy.
  • Develop an understanding of selling techniques using the consultative sales approach to meet individual and team
    performance goals
  • Conduct outbound calls to customers as needed.

Customer Retention Specialist

Alorica
02.2019 - 08.2020
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote
    continued brand loyalty.
  • Boosted revenues by upselling and cross-selling products to established customers
  • Contacted customers prior confirm and coordinate.
  • Completed rushes on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Worked night shifts during peak periods to meet coverage needs.
  • Reported customer questions, issues, and complaints to management.
  • Used critical thinking and self-evaluations to make accurate assumptions to handle situations with limited resources to
    gain efficient outcomes.

Assistant Manager

Papa Johns
06.2018 - 02.2020
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote
    continued brand loyalty.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Documented customer concerns, complaints, and issues. Addressed them head on with team.
  • Met with team weekly to discuss performance and areas of opportunity.
  • Kept record of sales, inventory, and labor.

Education

Associate of Arts - Paralegal Studies

Dallas College
Dallas, TX
12.2025

High School Diploma -

West Park Highschool
Hallandale, FL
06.2019

Skills

Microsoft Office

Performance Management

Problem Solver

Excellent Interpersonal Skills

Data Entry

Certification

  • Licensed Texas Property and Casualty - 20437719
  • NSLT Legal Technology Certificate

Timeline

Licensed Insurance Agent

Chewy
04.2020 - 01.2024

Customer Retention Specialist

Alorica
02.2019 - 08.2020

Assistant Manager

Papa Johns
06.2018 - 02.2020

Associate of Arts - Paralegal Studies

Dallas College

High School Diploma -

West Park Highschool

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Katherine Moran