Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Morar

Ashland,KY

Summary

Experienced Department Lead with over 20 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

22
22
years of professional experience

Work History

Sales Clerk/Department Lead

Fred Meyer
Klamath Falls, OR
12.2011 - 10.2021
  • Met or exceeded sales, customer service and loyalty program standards.
  • Prioritized tasks and projects to meet tight deadlines.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Developed customer relationships and increased overall sales.
  • Conferred with customers to understand needs and make targeted [Product recommendations.
  • Presented professional image consistent with company's brand values.
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked independently with minimal supervision.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Sales Clerk/Department Lead

Fred Meyer
Beaverton, OR
02.1999 - 11.2010
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Arroyo High School
San Lorenzo, CA
06.1984

Skills

  • Product Knowledge
  • Payment Processing
  • Exceeding Customer Expectations
  • Reliable and Responsible

Timeline

Sales Clerk/Department Lead

Fred Meyer
12.2011 - 10.2021

Sales Clerk/Department Lead

Fred Meyer
02.1999 - 11.2010

High School Diploma -

Arroyo High School

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Katherine Morar