Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Katherine Moreno

Fontana ,California

Summary

Energetic and organized professional as a front desk receptionist, known for delivering exceptional customer service in fast-paced environments. Skilled in managing multi-line phone systems, scheduling appointments, handling administrative tasks, and creating a welcoming atmosphere for clients and guests. Adept at juggling responsibilities with professionalism, discretion, and a cheerful attitude. Proven ability to streamline office processes and support team productivity through effective communication and resourcefulness.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Americas Best Eyeglasses And Contacts
Perris , California
07.2024 - 04.2025
  • Greeted customers warmly and assisted with inquiries at the eyeglasses and contacts store.
  • Managed appointment scheduling for eye exams and consultations efficiently.
  • Handled phone calls, providing information about products and services offered.
  • Collaborated with team members to ensure smooth daily operations at the store.
  • Assisted in inventory management by tracking supplies for eyewear products.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Signed for packages, recorded deliveries, and distributed to personnel.

Sales Associate

Macys Department Store
Rancho Cucamonga, California
05.2021 - 03.2024
  • Processed transactions accurately using point-of-sale systems.
  • Assisted customers with product selection and provided exceptional service.
  • Collaborated with team members to ensure efficient inventory management.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Trained new staff on operational procedures and customer service best practices.
  • Monitored stock levels and communicated needs to management for restocking.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

High School Diploma -

Jurupa Hills High School
Fontana, CA
05-2018

Skills

  • Appointment scheduling
  • Product knowledge
  • Customer inquiries and service
  • Inventory management
  • Point-of-sale systems
  • Microsoft Office
  • Employee training
  • Time management
  • Cash handling
  • Attention to detail
  • Problem solving
  • Data analysis

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Thai
Professional

Affiliations

Beyond the desk, I actively engage in volunteer work, community events, and personal development. Whether coordinating charity drives, mentoring peers, or participating in local fitness classes, I bring energy, empathy, and commitment to everything I do. My hobbies ranging from hiking and painting to organizing book clubs help me stay grounded and creative. This balance of productivity and enrichment makes me a strong team player and a genuinely well rounded individual.

References

References available upon request.

Timeline

Front Desk Receptionist

Americas Best Eyeglasses And Contacts
07.2024 - 04.2025

Sales Associate

Macys Department Store
05.2021 - 03.2024

High School Diploma -

Jurupa Hills High School