KATHERINE MORGAN
Stephenville,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Owner
Lacy Funeral Home
02.2024 - Current
- Displays absolute discretion at handling confidential information.
- Keeps detailed track of household and maintenance inventory and schedules.
- Completes household tasks by assisting with laundry, light housekeeping and shopping.
- Identifies needs and coordinated plans for travel and out-of-town functions.
- Manages upkeep on short term rental property
- Provides care to domestic and exotic pets while owner is away.
- Works as needed at Funeral Home
Social Media Specialist & Sales Associate
Not Too Shabby Consignment
10.2022 - 02.2024
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Conducted daily updates to social media profiles to boost company online presence.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed cash, card, and check transactions to complete customer purchases.
- Packaged and shipped customer orders that were placed online.
- Engaged with customers to build rapport and loyalty.
- Monitored customers for signs of security concerns and escalated issues to management.
Marketing Coordinator
Surepoint Emergency Room/Surepoint Family Medicine
02.2019 - 05.2020
- Responsible for helping to increase patient traffic by promoting the ER(s) and its services to surrounding community/consumers, local businesses, schools, city leaders and healthcare related professionals via face-to-face visits and social media
- Tracked and reported on marketing campaign responses.
- Researched and found opportunities for sponsorship and advertising in the community
- Worked with onsite medical staff, executives and office personnel to provide marketing and event support.
Catering Manager/Delivery Driver/In Shop
Jimmy John's Sandwiches
08.2016 - 02.2019
- Designed catering packages to increase sales and customer experience.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Provided quality assurance and control on all orders
- Created premium sandwiches with the signature brand
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Commercial Driver
City and Rural Rides Transit
08.2014 - 06.2016
- Provided door to door transportation for general public and medical trips.
- Operated multi-channel radio with dispatcher.
- Secured mobility devices prior to travel.
- Handled cash for rides and sells ride tickets.
- Handled petty cash daily.
- Maintained vehicles daily.
- Performed both pre and post trip of vehicles to maintain a safe ride.
- Handled state paperwork weekly.
- Abided by all State, Federal, and Local regulations, laws, policies and procedures.
Customer Service Assistant Retail
Roxy's Funky Art Boutique
10.2010 - 04.2013
- Answered customer questions about product availability and shipment times.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
Security Officer
Chickasaw Nation Casinos
09.2011 - 03.2013
- Patrolled gaming center and convenience store both inside and outside.
- Transported large sums of money.
- Escorted employees with money to their post.
- Taser Certified in Oklahoma
- CPR/AED Certified for adult, children and infant
- Provided customer service as needed to both employees and patrons.
- Newcastle Gaming Center: Surveillance Officer/Dispatcher
- Monitored more than 750 cameras inside and outside the facility.
- Wrote loss prevention reports.
- Wrote employee audits for each department.
- Obtained a gaming license to work inside the casino.
- Wrote incident reports and included images from camera video.
- Wrote policy violations on employees not adhering to policies in place.
- Worked as a dispatcher on multi-channel radio.
Customer Service Representative
Southwest Airlines
03.1989 - 09.2007
- Created new customer accounts.
- Processed payments for all customer purchases.
- Answered inbound customer calls.
- Diagnosed customer needs and solved any customer problems.
- Sold numerous add-on products.
- Navigated through several company computer systems daily.
- Assisted customers with company website navigation.
- Participated in team building exercises.
- Resolved customer issues to ensure customer satisfaction.
- Awarded numerous commendations.
Machinist Union Representative/Local Lodge Secretary/Member of Executive Board
Southwest Airlines
01.1994 - 12.2004
- Elected by Co-Workers to positions
- Counseled employees on current policies/procedures
- Worked as a liaison between employees and management
- Proficient in all State and Federal Work Laws and Workers Comp
- Attended intensive Leadership 1-3 Training Classes at the International Training Center
- Managed all office filing and preparatory paperwork for Local Lodge Meetings
- Answered multi-line telephone system
- Presided over all airline elections
- Handled all communications for Local Lodge, and kept minutes for all monthly meetings
- Worked on the same level as a Supervisor while doing this job
- Elected as delegates by my peers to attend Conferences/Conventions.
Education
University of Texas
Arlington, TXHigh School Diploma - undefined
Nolan Catholic High School
Fort Worth, TX05.1982
Skills
- CDL
- Class B
- Security
- Commercial Driving
- Customer Service
- Surveillance
- Loss Prevention
- Catering
- Sales
- Social Media Management
- Delivery Driver Experience
- Digital Marketing
- Marketing
- Time management
- Driving
- Direct sales
- Sales Management
- Email Marketing
Certification
- Commercial Drivers License, 06/01/14, 09/01/24
- CPR/American Heart Association, 02/01/17, 02/01/22
Assessments
- Sales Skills, Proficient, 10/01/20, Influencing and negotiating with customers.
- Outside Sales, Expert, 10/01/20, Actively listening and responding appropriately; performing common sales calculations.
Timeline
Personal Assistant to the Owner
Lacy Funeral Home
02.2024 - Current
Social Media Specialist & Sales Associate
Not Too Shabby Consignment
10.2022 - 02.2024
Marketing Coordinator
Surepoint Emergency Room/Surepoint Family Medicine
02.2019 - 05.2020
Catering Manager/Delivery Driver/In Shop
Jimmy John's Sandwiches
08.2016 - 02.2019
Commercial Driver
City and Rural Rides Transit
08.2014 - 06.2016
Security Officer
Chickasaw Nation Casinos
09.2011 - 03.2013
Customer Service Assistant Retail
Roxy's Funky Art Boutique
10.2010 - 04.2013
Machinist Union Representative/Local Lodge Secretary/Member of Executive Board
Southwest Airlines
01.1994 - 12.2004
Customer Service Representative
Southwest Airlines
03.1989 - 09.2007
University of Texas
High School Diploma - undefined
Nolan Catholic High School
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