Summary
Overview
Work History
Education
Skills
Awards
Certification
Websites
Hi, I’m

Katherine Morgan

Georgetown,Texas
Katherine Morgan

Summary

Dedicated and resourceful professional with extensive experience in delivering exceptional customer service to a diverse client base with a demonstrated ability to promptly assess customer needs and provide suitable solutions, along with proficiency in addressing customer concerns seeking an opportunity to leverage these skills to enhance productivity and sales. Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

16

Years of Work History in Retail and Food Service Industries.

9

Years of Leadership Experience

Work History

DoorDash Inc.
Georgetown , TX

Delivery Driver
02.2023 - Current

Job overview

  • Follow Customers' instructions for order pickups, replacements, and upon delivery.
  • Efficiently staying productive while independently working.
  • Maintaining a 4.9 out of 5 star customer rating based on the last 100 deliveries completed.
  • Ensuring food safety by placing orders in insulated hot/cold bags during delivery.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Bereavement

Career Break
06.2022 - 02.2023

Job overview

  • Left Starbucks for personal reasons and willing to discuss further over a phone call or in person.

Starbucks
Round Rock, TX

Shift Supervisor
11.2012 - 06.2022

Job overview

  • Requested service for malfunctioning equipment after troubleshooting.
  • Provided excellent customer service, contributing to customer retention efforts.
  • Managed time effectively to complete daily tasks.
  • Trained and developed team members.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Enhanced processes by pinpointing bottlenecks and adjusted "plays" as necessary to resolve.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Hutto High School
Hutto

High School from General Studies
06.2011

University Overview

  • Member of FCCLA (Family, Career, and Community Leaders of America) - Earned a Texas Friendly Ambassador Certificate and participated in volunteer community service opportunities
  • Introduction to Business - Learned basic computer operation and 10-key touch typing proficiency
  • Career Preparation - Learned of proper business etiquette, career industries knowledge, temperament and work style assessments, taxes, how to apply for a job and qualities and skills to use in the real world.
  • Teachers Aide for 12th Grade English - Acquired editing skills while helping to grade fellow classmates essays and papers.
  • GPA: 3.393

Skills

  • Typing – 35 WPM
  • Attention to Detail
  • Proper Phone and Email Etiquette
  • Leadership
  • Microsoft Windows and Android Operating Systems
  • Adaptability
  • Customer Management
  • Knowledge of Microsoft Office Suite
  • Emotional Intelligence
  • Problem-Solving
  • Team Member Development
  • Proficiency in Basic Computer Operations - Internet Navigation, Communicating via Email, File Management, Creating Word Documents and Spread Sheets

Awards

  • Mug Award- Received a pin and handwritten note by an assistant manager that says, 'You are such a great asset to the SS team! Anything that is asked of you gets done and with such an awesome attitude! We couldn't do it without you! Thank you, Katie! -Sasha'
  • Partner of the Quarter Award- Partners from my store chose me to receive the award for that particular quarter and the award says, 'Katie, you have shown lots of growth as an individual and dedicated partner. It is obvious you have the respect and admiration of your fellow partners!! Keep up the amazing behaviors!! This reward is well deserved!!!' - signed by the Store Manager.

Certification

Learn2Serve Texas Food Handler Education or Training Program License # 9

Certificate Number: TX-FH-651665

Effective Date: 08/05/2024

Credit Hours: 2

Issued by: Learn2Serve.com

6504 Bridge Point Parkway, Suite 100,

Austin, TX, 78730

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