Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

KATHERINE MORIN

Austin,TX

Summary

To find a challenging and fulfilling career opportunity that has potential for promotion

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Central Market HEB
10.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted with training new team members on company policies and service protocols.
  • Maintained up-to-date knowledge of product offerings to provide informed recommendations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Dishwasher

The Personnel Store
06.2021 - 09.2021
  • Dishwashing for various hotels and spas including Omni Barton Springs, Austin Day Spa, and Hotel Van Zandt; Prep cook for Q2 Stadium at Captain Morgan Club and Main Kitchen

Assistant General Manager

Live Oak Restaurant & Sports Grill
01.2019 - 01.2021
  • Deliveries and curbside during COVID; Hostess; Server; Bartender; Dishwasher; Closing paperwork; Nightly prep work; Assisted with construction and cleanup of building restaurant; Assisted with demolition and cleanup of prior structure on property
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff, enhancing team performance and customer service skills.
  • Streamlined communication between front-of-house and kitchen staff, enhancing service efficiency.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.

Data Entry Administrator/Field Assistant

Applied Consultants Inc.
04.2014 - 07.2018
  • Processed high volumes of data entries with accuracy and attention to detail.
  • Utilized various database management systems to maintain up-to-date records.
  • Implemented quality control measures to ensure data integrity and consistency.
  • Coordinated with cross-functional teams to streamline information flow and resolve discrepancies.
  • Conducted regular audits of data entries to identify errors and improve processes.
  • Trained new staff on data entry protocols and software tools for enhanced efficiency.
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
  • Supported management in decision-making by providing accurate, timely, and relevant data reports.
  • Audited production reports, tracking data entry and processing errors.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Used computer software to store and retrieve data.
  • Managed and organized documents for data entry tasks.
  • Checked for accuracy by verifying data and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Compared transcribed data with source document to detect and correct errors.
  • Implemented safety protocols, contributing to a safer work environment on-site.
  • Streamlined reporting processes, enhancing accuracy of data submission to management.
  • Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
  • Streamlined workflow by maintaining detailed records of field activities, including sample locations, dates, times, and conditions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited and proofread documents for accuracy and completeness.

Education

Associate Degree of Science -

Coastal Bend College

Associate Degree of Business -

Victoria College

No Degree - Marketing

University of Houston-Victoria
Victoria

Skills

  • Capable of handling high stress situations; Physically capable; Quick learner; Multi-tasker; Reliable; Courteous; Respectful; Hardworking; Flexible
  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Relationship building
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Appointment scheduling

Timeline

Customer Service Representative

Central Market HEB
10.2024 - Current

Dishwasher

The Personnel Store
06.2021 - 09.2021

Assistant General Manager

Live Oak Restaurant & Sports Grill
01.2019 - 01.2021

Data Entry Administrator/Field Assistant

Applied Consultants Inc.
04.2014 - 07.2018

Associate Degree of Science -

Coastal Bend College

Associate Degree of Business -

Victoria College

No Degree - Marketing

University of Houston-Victoria

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