Katherine Moris
New Bern
Summary
Dynamic retail professional skilled in employee training, customer service management, and operational efficiency. Expertise in developing staff capabilities and executing merchandising strategies that elevate the customer experience and boost sales while maintaining high standards of store operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Ollie's Bargin Outlet
11.2024 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Trained new associates and developed front-end staff to enhance customer service.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Educated staff on strategies for effectively managing difficult customers and challenging situations.
- Maintained knowledge of products, promotions, and advertisements to effectively assist customers in making informed purchases.
- Ensure product is merchandised and recovered according to visual standards.
- Monitored department activities to identify potential theft risks and uphold loss prevention standards.
Cashier
Ross Dress for Less
07.2015 - 08.2016
- Managed point-of-sale operations, ensuring accurate processing of checks, cash, debit, and credit card payments, and efficiently executing refunds to enhance transaction reliability.
- Maintained cash drawer integrity through regular counterfeit currency checks, securing large bills, and managing change levels to support seamless transactions.
- Resolved customer complaints and provided product information while maintaining clean, well-stocked checkout areas to contribute to positive shopping experiences.
Front Desk Receptionist
Joe Speight - State Farm Insurance Agent
01.2006 - 03.2007
- Enhanced customer satisfaction by addressing inquiries, processing payments, and maintaining up-to-date records, contributing to customer retention.
- Streamlined office operations by managing inventory, executing bookkeeping, and coordinating appointment scheduling, ensuring efficiency.
- Delivered exceptional customer service by addressing inquiries, upholding food handling standards, and maintaining cleanliness, contributing to a positive dining experience.
Cashier
Wendy's
11.2004 - 01.2006
- Managed financial transactions with accuracy, operating cash registers, processing cash and credit card payments, and balancing cash drawers to ensure compliance with cash handling procedures.
- Delivered exceptional customer service by addressing customer inquiries, upholding food handling standards, and maintaining restaurant cleanliness to enhance overall dining experience.
- Processed customer transactions efficiently and accurately at busy retail location.
- Managed cash register, handling cash and credit card payments securely.
- Assisted customers with product inquiries and provided exceptional service.
Education
High School -
North Stanly High School
New London, NC01-2008
Skills
- Visual merchandising
- Sales strategy
- Product knowledge
- Merchandise display
- Inventory control
- Store operations
- Cash handling oversight
- Customer management
- Team development
- Staff optimization
- Problem solving
- Performance goals
- Relationship building
- Record keeping
Certification
- Customer Service
- First Aid/CPR Certified
Timeline
Retail Sales Supervisor
Ollie's Bargin Outlet
11.2024 - Current
Cashier
Ross Dress for Less
07.2015 - 08.2016
Front Desk Receptionist
Joe Speight - State Farm Insurance Agent
01.2006 - 03.2007
Cashier
Wendy's
11.2004 - 01.2006
High School -
North Stanly High School