KATHERINE MORRIS
New Bern
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Ollie's Bargin Outlet
11.2024 - Current
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Help train new Associates and assist with developing/supervising front-end staff.
- Ensure product is merchandised and recovered according to visual standards.
- Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling products.
- Assist with receiving the truck and pricing items.
- Assist with training new Associates.
- Accurately and efficiently operate the register.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Educated staff on strategies for handling difficult customers and challenging situations.
Cashier
Ross Dress for Less
07.2015 - 08.2016
- Managed point-of-sale operations, ensuring accurate processing of various payment methods, including checks, cash, debit, and credit cards, and executed refunds efficiently.
- Maintained cash drawer integrity by conducting regular checks for counterfeit currency, securing large bills, and managing change levels to facilitate smooth transactions.
- Enhanced customer satisfaction by resolving complaints, providing product information, and maintaining clean and well-stocked checkout areas to support a positive shopping experience.
Front Desk Receptionist
Joe Speight - State Farm Insurance Agent
01.2006 - 03.2007
- Enhanced customer satisfaction by efficiently addressing inquiries, accurately processing payments, and maintaining up-to-date records, contributing to improved customer retention.
- Streamlined office operations by managing inventory, executing bookkeeping tasks, and coordinating appointment scheduling, ensuring organizational efficiency.
- Delivered exceptional customer service by accurately addressing customer inquiries, upholding food handling standards, and maintaining restaurant cleanliness, contributing to a positive dining experience.
Cashier
Wendy's
11.2004 - 01.2006
- Managed financial transactions with accuracy, including operation of cash registers, processing of cash and credit card payments, and balancing of cash drawers, ensuring adherence to cash handling procedures.
- Delivered exceptional customer service by accurately addressing customer inquiries, upholding food handling standards, and maintaining restaurant cleanliness, contributing to a positive dining experience.
Education
High School -
North Stanly High School
New London, NC01.2008
Skills
- Record Keeping Customer Relationship Management (CRM)
- Product Knowledge and Expertise
- Communication Tools (Phone, Email, Zoom)
- Data Entry & Documentation (Excel, Word)
- Budget Management
- Staff Training/Optimization
- Problem-Solving Skills
- Merchandise display
- Store operations
- Inventory control
- Drawer preparation
- Cash handling oversight
- Customer service management
- Customer relationship building
- Sales strategy development
- Staff training and development
- Goals and performance
Certification
- Customer Service
- First Aid/CPR Certified
Timeline
Retail Sales Supervisor
Ollie's Bargin Outlet
11.2024 - Current
Cashier
Ross Dress for Less
07.2015 - 08.2016
Front Desk Receptionist
Joe Speight - State Farm Insurance Agent
01.2006 - 03.2007
Cashier
Wendy's
11.2004 - 01.2006
High School -
North Stanly High School