Katherine Moya
Covina,CA
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist /Medical Records File Clerk
California Cardiovascular Care
04.2024 - 12.2024
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Production Worker
IHealth Lab
09.2022 - 04.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Floor Leader
AP Express/Champion Logistics Group
09.2021 - 04.2022
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Optimized space utilization, reorganizing storage layouts to accommodate new product lines.
- Implemented safety protocols, reducing workplace accidents and maintaining a secure environment for employees.
- Led team meetings to discuss goals, challenges, and opportunities for continuous improvement within the warehouse operations.
- Collaborated with other department managers to ensure timely order fulfillment and customer satisfaction.
Administrative Assistant/Default Resolution Specialist
Intercoast College
03.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Medical Records Clerk
Pacific Oaks Medical Group
06.2018 - 07.2021
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Education
Associate of Science - Registured Nursing
Citrus College
Glendora, CAAssociate of Science - Registured Nursing
Mt. San Antonio College
Walnut, CA05-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Scheduling
- Administrative skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist /Medical Records File Clerk
California Cardiovascular Care
04.2024 - 12.2024
Production Worker
IHealth Lab
09.2022 - 04.2023
Floor Leader
AP Express/Champion Logistics Group
09.2021 - 04.2022
Administrative Assistant/Default Resolution Specialist
Intercoast College
03.2019 - 04.2020
Medical Records Clerk
Pacific Oaks Medical Group
06.2018 - 07.2021
Associate of Science - Registured Nursing
Citrus College
Associate of Science - Registured Nursing
Mt. San Antonio College
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