Summary
Overview
Work History
Education
Skills
Awards
Certification
Custom
Timeline
Generic

Katherine Mrotek

Wauwatosa,WI

Summary

Learning and development professional with proven success in increasing productivity by 60% at Wells Fargo through strategic communication and project management. Demonstrated expertise in cross-team collaboration and innovative solutions that enhance customer satisfaction. Experienced in creating inclusive environments and addressing diverse learning needs with emotional intelligence. Special Education Teacher Assistant with a strong background in developing and implementing Individualized Education Plans for students with disabilities, ensuring tailored instruction and support.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Special Education Assistant

Wauwatosa School District
Wauwatosa, WI
01.2025 - Current
  • Provides support and services to students with disabilities to ensure academic growth
  • Deliver positive peer social engagements and access to the school environment
  • Assists students with academic work in general education classrooms and small group settings
  • Forge partnerships with various levels of the academic team to support learning concepts
  • Works collaboratively with the special education team to develop support plans and innovative solutions
  • Implement behavioral and instructional supports described in IEPs of students with disabilities
  • Perform specific duties and tasks that support the academic and social success of students
  • Adapt classroom activities, assignments, and materials under the direction of the supervising teacher to support and reinforce academic and behavioral goals
  • Monitor students within a variety of school environments to maintain a safe and positive learning environment
  • Serves as a role model for students, demonstrating inclusive and respectful behaviors
  • Communicate and document behavioral incidents promptly with the case manager and team

Director of Program Operations

Gals on the Go Project
Delafield, WI
01.2024 - 01.2024
  • Recruit and train facilitators and volunteers to support our Prevention and Resiliency-building workshops for teens and adolescents, establishing a team of qualified staff, resulting in increased workshop offerings
  • Established an end-to-end process for workshop operations from request to workshop completion, creating a consistent approach and reducing ambiguity

Learning and Development Consultant, AVP

Wells Fargo
Milwaukee, WI
10.2012 - 12.2023
  • Innovator in performance consulting, management consulting, strategy consulting, and business operations, and successful in developing and implementing training and non-training solutions that support the overall vision, strategies, and initiatives outlined by business leaders resulting in the implementation of several successful training programs for new hire and existing employees supporting successful implementation of high-profile initiatives
  • Forged relationships with various levels of the HR team to develop and implement policies and procedures for learning and development consultants supporting a culture of consistency, quality, and employee confidence
  • Expertise in needs analysis consulting and collaborating with diverse levels of leadership across multiple business functions to implement customized programs focusing on improved efficiency and customer experience expectations, resulting in a 60% increase in productivity scores and a 30% increase in customer satisfaction survey results
  • Demonstrated ability to improve efficiencies in training programs through detailed analysis and business partner collaboration, resulting in the consolidation of a 6-week training program to 3 weeks, leveraging existing documented processes and procedures and expertise in adult learning theories, resulting in reduced time to proficiency for new hires

Senior Learning and Development Facilitator

Wells Fargo
Milwaukee, WI
10.2000 - 10.2012
  • Impacted the success of the various business partners' performance around key performance metrics and strategic goals through excellence in communication skills with the ability to articulate complex material to a diverse audience using adult learning theories to deliver new hire orientation and continuous learning content

Senior Customer Service Representative

Wells Fargo
Milwaukee, WI
10.1996 - 10.2000
  • Spearheaded various continuous learning and mentoring programs to improve the overall performance of our team while achieving excellence in customer service knowledge and behavioral competencies

Education

BBA - Business Administration And Management

Bryant & Stratton College
Wauwatosa, WI
04-2025

High School -

Wauwatosa West, HS
Wauwatosa, WI
01.1996

Skills

  • Communication skills
  • Project management
  • Workshop facilitation
  • Behavioral assessment
  • Customer service
  • Interdisciplinary team collaboration
  • Social development and integration
  • Autism support
  • Problem solving
  • Team collaboration
  • Microsoft Excel
  • Data analysis
  • Emotional intelligence
  • Adaptability
  • Adult learning principles
  • Decision-making abilities
  • Resilience
  • Instructional planning

Awards

Academic Recognition- Dean’s List, Bryant & Stratton College 2024-Present, Church Volunteer-Youth Education 2021-Present, Human Concerns Committee Member 2023-Present, Bryant & Stratton College Peer Mentor 2024-Present

Certification

  • Special Education Assistant
  • CPI Nonviolent Crisis Intervention

Custom

  • Provide training to teachers on a variety of evidence-based practices that address behaviors of concern. Educators will be able to identify behaviors of concern, and the behavioral specialist will develop training based on observations and areas of identified need.
  • Actively support individual student needs
  • Plan, provide, and assess Tier 2 groups to support skill development
  • Collaborate with student services staff to collectively provide system and individual student support.
  • Partner with educators to identify common behavioral classroom expectations that they want their students to know. The behavioral specialist can help to identify evidence-based practices for teaching agreed upon classroom expectations and supply teachers with information on positive school climate and culture.
  • Develop and model how to use progress monitoring tools for individual student’s behavior, as well as monitoring classroom behavioral expectations.
  • Facilitate discussions with educators on identifying socially/developmentally appropriate behavior and how to teach the skills to promote social growth. Assess identified behaviors (both from a broader perspective and an individual student perspective) and create behavior plans based on data gathered.
  • Participate in classroom activities and lesson plans as a way to gather data in the form of informal and formal observations.
  • Schedule daily/weekly/bi-weekly consulting meetings with the educator to review data, analyze outcomes, and discuss the necessity for creating and maintaining behavior plans.
  • Convene and lead principals to focus on providing consistent supports to high level students.

Timeline

Special Education Assistant

Wauwatosa School District
01.2025 - Current

Director of Program Operations

Gals on the Go Project
01.2024 - 01.2024

Learning and Development Consultant, AVP

Wells Fargo
10.2012 - 12.2023

Senior Learning and Development Facilitator

Wells Fargo
10.2000 - 10.2012

Senior Customer Service Representative

Wells Fargo
10.1996 - 10.2000

BBA - Business Administration And Management

Bryant & Stratton College

High School -

Wauwatosa West, HS

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