- Gardening
- Hiking
- Boating
- Beach
- Photography
- Animals, domestic and wild
- my pets, (my dog, my fish,my turtles and a rescued tree frog
Katherine Mulvihill
Summary
Experienced in animal care and clinical support in shelter and veterinary settings. Strong skillset in assisting with medical procedures and maintaining accurate patient records. Expertise in animal handling and effective client communication for seamless operations and excellent care delivery. Proficient in administering vaccines and skilled in euthanasia procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Plant Team Leader
Bell Nursery USA
11.2023 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed team of 4 to 20+ employees over 3 stores
Certified Pharmacy Technician
Sparta Pharmacy
05.2023 - 11.2023
Certified Pharmacy Technician
Weis
02.2023 - 05.2023
Certified Pharmacy Technician
Shoprite Pharmacy
07.2022 - 02.2023
Certified Pharmacy Technician
Walgreen's Pharmacy
10.2020 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Certified Pharmacy Technician (CPhT)
Walgreens
10.2020 - 06.2022
- Data entry, solving TPRs, counting prescriptions, entering patients information, received orders, put away medications, rang out patients at the register, bagged and shipped medication deliveries
Reset Merchandiser
Lowes Home Improvement
01.2020 - 09.2020
- Facilitated seamless transition between seasons by efficiently dismantling outdated displays and constructing new ones in alignment with corporate guidelines.
- Improved product visibility by strategically placing merchandise on shelves according to planograms.
- Optimized product placement within stores by analyzing sales data and adjusting layouts accordingly.
- Changed shelves, racks, and displays to meet new schematic designs.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs. for Set and Service Resources
-
Reset Merchandiser
Lowe's Home Improvement
01.2020 - 09.2020
- Cleaned bays, performed bay integrity, performed resets on bays
Reset Merchandiser
Set and Resource Services
12.2018 - 02.2020
- Worked at various stores doing resets and remodels
Customer Service Representative
Lowes Home Improvement
02.2013 - 10.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reason for leaving I moved to Pennsylvania
Customer Service Representative
Lowe's Home Improvement
02.2013 - 10.2018
- Worked in the garden center
- Put away plants and hardscape materials, helped customers with their questions, ran a register as needed
Team Lead - Retail Reset Merchandiser
RDD
04.2014 - 05.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Led a team of 5-12 people through planned daily tasks
Retail Reset Merchandiser
RDD
04.2014 - 05.2018
- Ran a team of 5-10 people to perform resets in various Shoprite locations
- Gave direction for the planned daily tasks, spoke with store managers and department heads
- Performed resets and shelf integrity
Certified Animal Control Officer
West Orange Health Department
09.2015 - 08.2016
Education
No Degree - College Prep
West Orange High School
West Orange, NJGED -
Morris County Vocational School
Denville, NJ09-2017
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Cleaning and sanitizing
- Animal safety
- Patient restraint
- Client communication
- Medication administration
Certification
Certified Animal Control Officer, NJ
Certified Animal Cruelty Investigator, NJ
Certified Pharmacy Technician
Interests
Timeline
Plant Team Leader
Bell Nursery USA
11.2023 - 01.2025
Certified Pharmacy Technician
Sparta Pharmacy
05.2023 - 11.2023
Certified Pharmacy Technician
Weis
02.2023 - 05.2023
Certified Pharmacy Technician
Shoprite Pharmacy
07.2022 - 02.2023
Certified Pharmacy Technician
Walgreen's Pharmacy
10.2020 - 06.2022
Certified Pharmacy Technician (CPhT)
Walgreens
10.2020 - 06.2022
Reset Merchandiser
Lowes Home Improvement
01.2020 - 09.2020
Reset Merchandiser
Lowe's Home Improvement
01.2020 - 09.2020
Reset Merchandiser
Set and Resource Services
12.2018 - 02.2020
Certified Animal Control Officer
West Orange Health Department
09.2015 - 08.2016
Team Lead - Retail Reset Merchandiser
RDD
04.2014 - 05.2018
Retail Reset Merchandiser
RDD
04.2014 - 05.2018
Customer Service Representative
Lowes Home Improvement
02.2013 - 10.2018
Customer Service Representative
Lowe's Home Improvement
02.2013 - 10.2018
Certified Animal Control Officer, NJ
Certified Animal Cruelty Investigator, NJ
Certified Pharmacy Technician
No Degree - College Prep
West Orange High School
GED -
Morris County Vocational School
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