Katherine Munoz
Bessemer,AL
Summary
Dynamic and dependable professional with a proven track record in customer service and childcare building strong relationships and exceeding client expectations. Excelled in creating positive experiences through exceptional communication and organizational skills. Achieved high customer loyalty rates by blending bilingual capabilities.
Overview
8
8
years of professional experience
Work History
Babysitting
Self-employeed
03.2019 - 04.2021
- Developed strong bonds with families, resulting in repeat babysitting engagements.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
Cashier/Customer Service Representative
BuyBuyBaby
09.2016 - 08.2018
- Used POS system to enter orders, process payments and issue receipts.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier/Customer Service Representative
Ulta Beauty
01.2015 - 02.2016
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier/Cook
Taco Bell
09.2013 - 12.2014
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Measured and mixed ingredients according to precise recipes for best results.
Education
Port Chester High School
Skills
- Customer Service
- Bilingual
- Microsoft Office
- Cashier
- Prepping Food
- Organizational Skills
- Communication Skills
- Retail Sales
- Team Member
- Time Management
- Computer Skills
- Childcare
Languages
English
Spanish
Timeline
Babysitting
Self-employeed
03.2019 - 04.2021
Cashier/Customer Service Representative
BuyBuyBaby
09.2016 - 08.2018
Cashier/Customer Service Representative
Ulta Beauty
01.2015 - 02.2016
Cashier/Cook
Taco Bell
09.2013 - 12.2014
Port Chester High School
Similar Profiles
Sandi ShawaSandi Shawa
Interior Designer at Self-employeedInterior Designer at Self-employeed
Natalie LovejoyNatalie Lovejoy
Fine Artist at Self-employeedFine Artist at Self-employeed
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed
Erica ClarkErica Clark
Ccma at Bodiwell Wellness & WeightlossCcma at Bodiwell Wellness & Weightloss