Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Munoz

Wesley Chapel,FL

Summary

Highly motivated and experienced administrative professional with over 15 years of experience in office management, education support, and customer service. Proven ability to effectively manage records, coordinate schedules, and deliver high-quality service.

Overview

24
24
years of professional experience

Work History

Guidance Secretary

Pasco County School District
02.2022 - Current
  • Provide administrative support to the school's guidance department
  • Manage high-volume scheduling of student appointments, counselor meetings, and school events
  • Provide administrative support for crisis intervention, Teams, scheduling 504/IEP meetings, and managing sensitive student cases
  • Managed office duties: Calendar management and heavy phone lines- provide information as needed
  • Utilize school management software for daily data entry, reporting, and documentation
  • Provide English to Spanish interpretation for parents during meetings, phone calls, and document reviews to ensure clear and empathetic communication


Child Care Provider Owner

Wise Little Owls
03.2013 - 01.2019
  • Directed and executed daily operations and activities of in-home daycare center to provide age-appropriate instruction and care for children
  • Maintained all business records and activities of business
  • Supervised and trained two full time daycare assistants
  • Created curriculum and communicated with staff on following our pre-school curriculum
  • Market business to attract new enrollment
  • Supervised and monitored safety of a max of 16 children's

Medical Office Manager

I.G Medical PC
11.2009 - 03.2013
  • Oversaw day to day operations of busy medical office to ensure all patients were properly cared for
  • Supervised secretaries, receptionist, to assure all responsibilities were maintained.
  • Interviewed, hired, trained, and terminated staff
  • Developed and implemented office policies and procedures including processing mail, answering phones and ordering supplies.
  • Scheduled patient appointments for surgery; confirmed active insurances and authorizations.
  • Maintained patient medical records.

Concierge/Manager

Summit Security
01.2006 - 10.2009
  • Managed all internal issues within the facility
  • Entered data entry into Building Link systems to report on all activity
  • Managed flow of incoming traffic in and out of facility
  • Performed general clerical duties (i.e., filing, typing, faxing, collating, answered multi-line phone calls)

Administrative Assistant

Nextgen, Inc.
01.2004 - 12.2005
  • Handled busy phone lines, screen and assessed all incoming phone calls
  • Responsible for administrative duties (i.e., filing, typing, faxing, collating, answered multi-line phone calls)
  • Maintained customer record files and entered corresponding data into access-based application
  • Scheduled all appointments
  • Distributed all incoming and outgoing mail
  • Responsible for payment of bills; record and reconcile payments and receivables

Customer Service Representative/ Teller

Wachovia Bank
02.2001 - 01.2004
  • Monitored heavy phone calls
  • Assisted customers with their daily transactions
  • Assisted customers with getting loans
  • Cashed checks and paid out money after verification of signatures and customer balances
  • Entered customers' transactions into computer to record transactions, and issued computer-generated receipts
  • Promoted, and sold products or services, such as traveler's checks, savings bonds, money orders, and cashier's checks
  • Translated for Spanish speaking clients

Education

Associates Degree - Hospitality Management

Katharine Gibbs School
01.2001

Skills

  • Proficient in Microsoft Office Suite
  • Data Entry & Database Management
  • Appointment Scheduling
  • Marketing Knowledge
  • Strong Verbal and Written Communication Skills
  • Highly Organized with Strong Attention to Detail
  • Ability to multi task in fast paced environments
  • Customer Service
  • Office Administration and Support
  • Bilingual English/Spanish

Timeline

Guidance Secretary

Pasco County School District
02.2022 - Current

Child Care Provider Owner

Wise Little Owls
03.2013 - 01.2019

Medical Office Manager

I.G Medical PC
11.2009 - 03.2013

Concierge/Manager

Summit Security
01.2006 - 10.2009

Administrative Assistant

Nextgen, Inc.
01.2004 - 12.2005

Customer Service Representative/ Teller

Wachovia Bank
02.2001 - 01.2004

Associates Degree - Hospitality Management

Katharine Gibbs School

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Katherine Munoz