Katherine Muñoz

• Exceeding Recovery Projections YTD 2024 by $2,482,647
• Added RPA for arbitration assignments – reduced 3 FTE.
• Created Admin team to support all administrative functions in Subrogation and Sub Demand – 11 FTE realigned.
• Reduced Vendor Expenses – Annual Cost Savings of $738,104.
• Improved Auto Recovery Cycle Time by more than 14 days from prior year – 95 days Q1 2023 to 81 days YTD 2024.
• Improved Med/PIP Recovery Cycle Time by 30+ days – 245 to 213.

• Closed 3 offices and consolidated Auto Subrogation into Grand Rapids, MI in November 2015.
• Reduced FTE from 140 plan to 110 over 2 years.
• Developed new scoring model for migration into GWCC.
• Aligned Deductible Reimbursement Rules -
• Improved performance of FWS Collision results - $12m in 2022.
• Implemented RPA for recovery processing – 2 FTE reduction
• Implemented fellowship partnership with Rec Products.

• Improved % of dollars collected in Arb by 4.2% from prior year.
• Reduced stale workload left by previous vendor by 80% in 4 months.
• Brought Applicant Arb in-house - Cost savings $151k.
• Completion of Insurance Challenge and Storytelling class

• Completed Comp Loss Consolidation - 2 FTE.
• Completed eSubro Hub Integration:

- Improved cycle time - 20 days

- Increased productivity - 111% (triage)

- Improved Recovery Ratio - 114% (closer)

• Completed development of Triage Tool and Settlement View.
• Successfully transitioned 21st Century and Bristol West into Subrogation.
• Implemented Subrogation Legal Services program.

- 2010 Results: $10,790,919; Cost Savings $2.69m

- 2012 Results: $13,287,535; Cost Savings $$3.32m

• Managed external vendors for collections against responsible parties – 30,000 claims; 20 FTE.
• Partnered with SIU to track restitution recoveries.
• Reduced Litigation open inventory by 18% in 6 months.
• Increased collections by 8% from previous year.
• Set goals and objectives for Auto and Vendor employees.

• Handled inventory of 400+ Med/PIP claims.
• Created statute sheets.
• Promoted to Claims Leadership Program within 6 months of hire.

• Managed scheduling of court calendars and deadlines to maintain smooth flow of nationwide insurance defense firm.
• Prepared legal briefs, motions, and pleadings.
• Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.

• Company Overview: Criminal Defense, Personal Injury and Family Law.
• Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
• Scheduled all appointments, appearances and briefings.