Katherine Murphy

• Worked directly with physicians, PAs, and medical staff to identify and fulfill patients' equipment needs. Ensuring timely delivery and compliance with treatment plans.
• Secured prior authorizations through various insurance carriers by gathering medical documentation and coordinating with providers. Demonstrating persistence, accuracy, and attention to detail.
• Navigated complex insurance requirements while advocating for patients, consistently updating physicians on approval timelines and patient access to care.
• Served as a trusted resource for medical staff on DME policies and procedures. Building strong working relationships through clear, solution, oriented communication.

• Acted as a key point of contact between patients and providers, gathering vital information and ensuring efficient clinical flow. Demonstrating strong communication skills in a healthcare setting.
• Accurately charted in EMRs and maintained updated medical histories, supporting physicians with timely and reliable patient data.
• Performed post-surgical wound care, stitch removal, and dressing changes, requiring clear communication and coordination with medical staff to ensure proper patient follow-up.
• Developed a strong understanding of clinical protocols and physician preferences. Building trust and enhancing daily operations.

• Streamlined front-office operations in fast-paced, multi-physician practices, ensuring a positive and efficient patient experience.
  
• Played a key role in patient intake by quickly verifying insurance, processing payments, and managing high-volume check-ins and check-outs.
  
• Managed appointment scheduling and maintained accurate medical records with strong attention to detail and organization.
  
• Thrived in a high-pressure environment by prioritizing tasks and communicating effectively.