Katherine Murray
BROOKINGS,South Dakota
Summary
Motivated Medical Billing and Coding student seeking work in Billing department to gain hands-on experience and make a life long career with a strong drive to succeed.
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist
Midcontinent
Sioux Falls, South Dakota
02.2023 - 10.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided Tech Support for Cable and Internet Customer
Customer Service Representative
Premier Bankcard
Sioux Falls, South Dakota
07.2021 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted Customer with Payments on their credit card account.
- Started disputes for unauthorized charges on customer accounts.
- Answered Billing questions on Customer accounts.
Customer Care Representative
Capital Service and Supply
Brookings, South Dakota
03.2015 - 03.2017
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Assisted customer making payments or arrangements on their credit card account.
- Answered billing questions for customer accounts.
- Started disputes for Un Authorized charges.
Direct Support Professional
Advance Brookings Sd
BROOKINGS, South Dakota
08.2014 - 02.2015
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted clients with their daily employment duties in a factory setting
Education
Some College (No Degree) - Medical Billing And Coding
University of Phoenix
Tempe, AZSkills
- Customer Service
- Customer Account Management
- Customer Data Confidentiality
- Credit card payment processing
- Calm Under Pressure
- Problem Resolution
- Effective Communication
- Medical terminology knowledge
- Attention to Detail
Timeline
Customer Experience Specialist
Midcontinent
02.2023 - 10.2024
Customer Service Representative
Premier Bankcard
07.2021 - 07.2022
Customer Care Representative
Capital Service and Supply
03.2015 - 03.2017
Direct Support Professional
Advance Brookings Sd
08.2014 - 02.2015
Some College (No Degree) - Medical Billing And Coding
University of Phoenix
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