Katherine Myhre

• Managed project timelines effectively, adapting to shifting priorities and client needs.
• Collaborated with cross-functional teams to streamline processes and enhance efficiency.
• Construction clean up
• Landscaping
• Cabinet and receiving freight. Sort anad mark all items recieved and report any damage or shortage. keep inventory /stock list updated and manage any cabinets that are scratched or dented
• Clean ups for houses going on the market
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• Was trained in 3 different areas of the building. Scanned and stowed each item for future orders into proper bin. Recognizing products that are damaged or miss labeled and pulling from the line. Meeting or exceeding goals on stow stats and station time.
• Handled boxes straight from delivery trucks, pulling (up to 50lb) boxes off conveyor belt, opening boxes and emptying contents into bins and labeling to be sent to the next dept. Worked with the electric scanners and hand scanners to take inventory. Pulling damaged containers off the line. Meeting all goals for this department as well.
• Trained in donations. Moved pallets of damaged, rejected, extra, etc items from one end of the warehouse to the donations area. Separated and investigated all items in comp system to verify they meet donation standards, boxed up based on item and what charity it would go to, labeling everything. Pulling out all dangerous or rejected items to be destroyed properly
• Operated material handling equipment to transport products efficiently within warehouse environment.

• Building cabinets per order specifications, Handling client questions and concerns, quality check and wrapping for delivery, opening and closing business daily, accepting and checking shipments, help loading and unloading cabinets from freight shipment or as needed, sorting boxes and labeling, managing the scratch and dent and parts and pieces for discount sales, advertising for company on social media, and more
• Collaborated with team members to optimize workflow and enhance production efficiency.
• Trained and mentored junior cabinet builders on best practices and safety protocols.
• Inspected finished products for quality assurance, ensuring adherence to specifications.

• Volunteer when I'm able and if they need me. Mostly Mondays 10-4 and work wherever they are short handed
• Usually, I'm put in several different stations by the end of my day.
• Sorting food, stocking and restocking the line, filling carts, weighing incoming /outgoing produce and supplies, cleaning bins and stations as needed, putting together bags, sorting produce, making sure we don't run out of things right away, and more

Intelesure/Platinum

• Managed high volume of inbound calls while ensuring customer satisfaction and issue resolution.
• Utilized CRM software to document customer interactions and track follow-up actions effectively.
• Trained new team members on call handling procedures and company policies for improved performance.
• Assisted in developing FAQs and training materials to enhance team knowledge and efficiency.
• Monitored call quality metrics, providing constructive feedback to peers for consistent performance enhancement.
• Resolved complex customer inquiries by employing problem-solving techniques and product knowledge expertise.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Met customer call guidelines for service levels, handle time and productivity.