Katherine Neuberger

Knowledge of DOT, FMCSA, PHMSA, and related health and safety regulations.

Oversee compliance activities relating to the Department of Transportation (DOT), the Federal Motor Carrier Safety Administration (FMCSA), the Pipeline and Hazardous Materials Safety Administration (PHMSA), and other federal, state, and local regulatory bodies.

Designated Employee Representative (DER) Certification.

Administrative and operational support to Michel’s Drug and Alcohol-Free Workplace Program, which aims to address alcohol and substance misuse, and achieve a healthy and safe workplace.

Administers the Driver Qualification program, in coordination with the Transportation Department, to ensure that all drivers follow FMCSA regulations while working in the Clearinghouse. Monitors the medical status of the employee during any period of disqualification.

Overall responsibility for all drug and alcohol testing, including pre-employment, random, post-accident, reasonable suspicion, and follow-up testing.

Technical oversight for onsite testing events conducted by third-party collectors, in compliance with federal and state regulations, and Michel’s policies.

Day-to-day administrative support for Michel’s Drug and Alcohol-Free Workplace Program, including conducting reporting, and communicating with third-party vendors, such as collectors, Medical Review Officer, and testing labs.

Accurate interpretation and application of federal and state drug testing regulations.

Technical assistance and consultation to employees regarding drug and alcohol testing protocols and policies, including some off-duty calls.

Subject matter expertise for disciplinary action.

Continuous learning and demonstrated understanding relative to drug testing regulations, legal updates.

Ensuring accurate processing of paperwork, documentation, and data entry into systems.

Produce highly accurate work in a timely manner, and possess a high level of interpersonal skills to handle sensitive and confidential information.

Ability to use Microsoft Office applications, and other systems for analysis reporting.

Contributes to team effort by accomplishing related results, as needed.

Assist with previous employer information for incoming and exiting employees.

Contributes to team effort by accomplishing related results, as needed.

Assisting employees, answering telephones, scheduling appointments, and scanning, copying, and filing.

Gathering appropriate information for scheduled tests and other responsibilities, as assigned.

Ability to work independently and as part of a team.

Ability to prioritize and stay organized in a changing environment.

Create spreadsheets to support the team.

Experience using SAP or EAP.

Help managing multiple inboxes.

Oversaw compliance activities for DOT, FMCSA, PHMSA, and other regulatory bodies.

Administered Driver Qualification program to ensure adherence to FMCSA regulations and monitor employee medical status.

Managed all aspects of drug and alcohol testing, including pre-employment and random screenings.

Provided administrative support for Michel's Drug and Alcohol-Free Workplace Program, enhancing workplace safety.

Delivered technical oversight for onsite testing events by third-party collectors, ensuring compliance with regulations.

Interpreted federal and state drug testing regulations accurately to guide organizational practices.

Created analysis reports using Microsoft Office applications to support effective decision-making.

Assisted employees with inquiries regarding drug and alcohol testing protocols on an as-needed basis.

• Received and processed lab test orders from doctors, nurses, and unit clerks.
• Prepared and mailed lab reports to patients and out-of-town physicians.
• Welcomed patients and visitors, addressing inquiries in person and via phone.
• Maintained patient appointment schedules by coordinating with phlebotomists on arrivals.
• Anticipated patient anxieties, provided comfort, and ensured reception area organization.
• Protected patient confidentiality by securely managing medical and financial information.
• Followed policies to maintain operational standards and reported necessary changes.
• Demonstrated exceptional customer service skills while performing clerical and reception duties.

• Delivered exceptional customer service to patients, visitors, and team members at Marshfield Medical Center Beaver Dam.
• Ensured compliance with screening and visitor policies while creating welcoming first impressions.
• Employed critical thinking to troubleshoot challenges and implement effective resolutions.
• Demonstrated empathy in addressing unique circumstances for individuals seeking assistance.

• Greeted and assisted patients, scheduled appointments, and maintained records and accounts.
• Welcomed patients and visitors via phone and in-person, addressing inquiries or directing as needed.
• Managed patient appointment schedules by notifying providers of arrivals and service delays.
• Anticipated patient anxieties, provided reassurance, and ensured a welcoming reception area.
• Filed and retrieved patient records to guarantee availability of treatment information.
• Updated personal and financial information to maintain accurate patient accounts.
• Recorded patient charges and processed third-party claims to secure revenue collection.
• Protected confidentiality of medical, personal, and financial information to uphold patient rights.

• Attended educational conferences and teacher training workshops for ongoing professional development.
• Designed monthly activity schedules to enhance learning experiences.
• Selected age-appropriate literature for engaging story time sessions.
• Maintained a safe and child-friendly environment with outdoor activity access.
• Collected, analyzed, and tracked student progress data to inform instruction.
• Established a secure play area, promoting safety during recreational activities.
• Created lesson materials and bulletin board displays to support classroom engagement.
• Encouraged curiosity and problem-solving aligned with children's developmental levels.

• Continually pursued professional development through educational conferences and teacher training workshops.
• Designed monthly activity schedules to enhance student engagement and learning outcomes.
• Collected and analyzed data on student progress to inform instructional strategies.
• Established a safe play environment to promote exploration and problem-solving.
• Maintained a child-friendly atmosphere with access to outdoor activities.
• Set up lesson materials, bulletin board displays, and demonstrations for effective learning.
• Selected age-appropriate literature for read-aloud sessions during story time.
• Completed necessary paperwork for classroom activities, including meal count sheets and attendance logs.

• Maintained cosmetology license through regular training and workshops.
• Oversaw daily salon operations, ensuring compliance with health and safety regulations.
• Trained staff, including two apprentices, leading them to successful cosmetology careers.
• Scheduled appointments, managed bookings, and handled client payments efficiently.
• Promoted services and products via social media to enhance visibility.
• Conducted employee recruitment and hiring to build a skilled team.
• Ensured salon cleanliness and maintenance for optimal client experience.
• Consulted with clients to assess needs and expectations for hair care services.