Katherine Nevarez
Lubbock
Summary
Extensive experience in cash handling, customer service, and transaction processing within fast-paced retail environments. Proven ability to leverage strong communication skills and meticulous attention to detail to drive customer satisfaction and enhance operational efficiency. Demonstrated success in coordinating administrative tasks and maintaining organized office settings, contributing to improved team productivity. Recognized for effective multitasking and conflict resolution skills, ensuring seamless support for diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Cashier
H-E-B
10.2017 - 11.2020
- Operated cash register, processed transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with inquiries, ensuring a positive shopping experience.
Patient Service Specialist
Texas Tech Health Science Center
01.2025 - Current
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Administrative Assistant
Exceptional emergency center
07.2024 - Current
- Managed patient registration processes to ensure accurate data entry and efficient workflow.
- Coordinated insurance verification and eligibility checks for incoming patients.
- Implemented process improvements that enhanced accuracy in patient information collection and documentation.
- Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
Server, Trainer
Texas Roadhouse
04.2021 - Current
- Trained new servers on menu details, service standards, and operational procedures.
- Developed training materials to enhance onboarding processes and streamline server efficiency.
- Mentored junior staff in customer service techniques and conflict resolution strategies.
- Collaborated with management to identify areas for improvement in training programs and service delivery.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Host / Server
Plucker’s Wing Bar
10.2019 - 07.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations efficiently to optimize seating capacity.
- Monitored dining area to maintain cleanliness and readiness for incoming guests.
Lifeguard / Pool Manager
City of Austin Aquatics
06.2017 - 05.2020
- Monitored swimming areas to ensure safety and compliance with health regulations.
- Administered first aid and CPR to injured patrons effectively.
- Enforced pool rules and regulations to maintain a safe environment.
- Developed emergency response plans tailored to facility needs.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
Associate of Science - Minor in Health Professions
Texas Tech University
Lubbock, TXBachelor of Arts - Political Science
Texas Tech University
Lubbock, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Money handling
- Data entry
- Computer skills
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Texas Tech Health Science Center
01.2025 - Current
Administrative Assistant
Exceptional emergency center
07.2024 - Current
Server, Trainer
Texas Roadhouse
04.2021 - Current
Host / Server
Plucker’s Wing Bar
10.2019 - 07.2020
Cashier
H-E-B
10.2017 - 11.2020
Lifeguard / Pool Manager
City of Austin Aquatics
06.2017 - 05.2020
Associate of Science - Minor in Health Professions
Texas Tech University
Bachelor of Arts - Political Science
Texas Tech University