Katherine Newman
Corpus Christi,TX
Summary
High achieving Clinic Manager offering an extensive background in healthcare, customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
13
13
years of professional experience
Work History
Clinic Manager
Kids Doc CC
10.2021 - Current
- Provide the patients with care and compassion.
- Handling patient issues and parental concerns.
- Collecting past due balances
- Answering difficult phone calls
- Processed prior authorizations, checked insurance using Availity or the insurance’s website if it wasn’t available on Availity’s platform.
- In charge of scheduling patients for appointments, labs, and radiology.
- Referral coordinator.
- Maintained the Doctor’s schedule and adjusted accordingly.
- Expert in using VAOS to order vaccines and maintain inventory. As well as Immtrac and Syntropi.
- Maintained vaccine inventory for private and Medicaid vaccines.
- Knows ICD-10 and CPT Codes.
- Responsible for interviewing potential candidates
- Coordinate communication between doctors concerning a patient with a serious medical issue.
Admissions Advisor
Southern Careers Institute
10.2020 - 10.2021
- Provide students with information about the programs we offer which include medical assistant, pharmacy technician, business administration, welding, nurse aide and cosmetology.
- Knowing every single program that was offered includes the cost of tuition and how the process works to begin enrollment process.
- Worked as a guide and mentor to the students saw them as people more than numbers and I guided them throughout their academic career from application to graduation.
- Most applications were over the phone and phone calls made were between 100-200 phone calls per day.
- Set up tutoring if students need help
- Conducted orientation via zoom.
Team Leader
OLD NAVY
11.2015 - 02.2021
- Responsible for recruiting new employees that fit with core values
- Met and exceeded up selling, donations and credit card sign up targets consistently
- Observed customer behavior to identify security threats
- Unboxed merchandise and displayed in an organized manner- to focus customer attention on specific items
Customer Advocate
Curo Management LLC
07.2018 - 10.2020
- Maintain thorough and detailed documentation of customer interactions and outcomes
- Provide services such as money orders, wire transfers, bank cards and prepaid debit cards
- Uphold privacy and security requirements established by the compliance department
- Perform store opening duties including counting cash in the vault as well as employee registers
- Assist customers in getting extra cash with payday loans and title loans
- Cultivate impactful relationships with customers to drive business development through marketing campaigns which recruited more loyal customers
- Train new hires including policies and procedures to ensure their understanding of set policies and procedures
- Managed incoming calls so I can win cash contests for best customer service
Sales/ Assistant Manager
SOFA MART
04.2013 - 05.2015
- Consistent top producer as a sales associate.
- Responsible for recruiting, used creative interviewing techniques that surpassed all corporate requirements – so much so that mine were instituted into policy
- Provided interior design assistance to insure customers personal needs and wants were met
- Responsible for writing up employees that violated policies and procedures
- Responsible for OSHA training – weekly meetings conducted by me to insure all requirements were met
Education
Bachelor of Science - Healthcare Administration
Texas A&M University
Corpus Christi, TX12-2027
Skills
- Expert in EMR/EHR systems
- Excellent in ICD/CPT Codes
- Cash handling accuracy
- Exceptional customer service
- Strong communication skills
- Excels in promoting synergy
- Highly experienced in conducting interviews during recruiting process with high retention success
- Experience in inventory control procedures with vaccines and training employees in the implementation of the processes
- Superb sales professionalism
- Store planning and design
- Personnel training and development Instituted my recruiting techniques that became store policy
- Adept in employee scheduling and training in all HR policies and procedures including OSHA
- Administrative leadership
- HIPAA compliance
- Clinical management
- Healthcare administration
- Scheduling appointments
- Patient care coordination
- Profit and loss statements
- Records management
- Medical billing
- Revenue management
- Patient flow
- Technical troubleshooting
- Decision-making
- Training and mentoring
- Patient education
- Performance metrics
- Inventory and restocking
- Clinical quality program standards
- Patient advocacy
- Problem identification
- Facility inspections
- Health information systems
- Codes compliance
Timeline
Clinic Manager
Kids Doc CC
10.2021 - Current
Admissions Advisor
Southern Careers Institute
10.2020 - 10.2021
Customer Advocate
Curo Management LLC
07.2018 - 10.2020
Team Leader
OLD NAVY
11.2015 - 02.2021
Sales/ Assistant Manager
SOFA MART
04.2013 - 05.2015
Bachelor of Science - Healthcare Administration
Texas A&M University