Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katherine Nieves

Kissimmee,FL

Summary

Personable and dedicated Customer Service professional with extensive experience. Solid team player with upbeat, positive attitude & proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results - oriented with demonstrated passion for building relationships, cultivating partnerships , and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Associate

DHL Express
08.2022 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Associate

SoHo Miami
06.2019 - 04.2022
  • Retained luxury brands, services, and company policy knowledge to serve as resource for both coworkers & customers.
  • Arranged high end merchandise with appealing displays to encourage customer sales & move overstock items.
  • Maximized company profits through effective product sales & updated customer service standard to obtain over 5 return customers.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Front Desk Receptionist

Vintro Hotel & Kitchen
04.2017 - 05.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Coordinated front desk operations & diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Handled payment processing duties, provided customers with receipts, proper bills & change, & issued room keys.
  • Collaborated with housekeeping & maintenance staff to address & mitigate facility issues.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
06.2011

Skills

  • Organization & efficiency
  • Exceptional customer service
  • Client account management
  • Managing
  • Quality control
  • Rapport
  • Sales
  • Inventory control procedures
  • Money handling
  • Energetic self-starter

Certification

Doula Training Institute

  • Full Spectrum Doula

Training - Dec 2021- Dec 2022

Languages

Spanish
Native or Bilingual

Timeline

Retail Associate

DHL Express
08.2022 - 06.2023

Sales Associate

SoHo Miami
06.2019 - 04.2022

Front Desk Receptionist

Vintro Hotel & Kitchen
04.2017 - 05.2019

High School Diploma -

Cypress Creek High School

Similar Profiles

CREATE PROFILE
Katherine Nieves