Katherine N. Lovett
Baytown,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Receptionist
Community Auto Group
03.2023 - Current
- Greeted and assisted customers in a professional and friendly manner, creating a welcoming environment at the front desk
- Answered and directed 100+ incoming calls to the appropriate departments using a multi-line phone system
- Communicated with sales and service teams to ensure seamless customer experiences
- Kept the reception area organized, clean, and presentable always
- Handled customer complaints or concerns and directed them to the proper manager or department for resolution
- I do inventory with $1,000,000+ worth of cars to make sure they are all there and in the right spot
- I do my bosses morning and afternoon boards which have important information about how much the sales people make each deal and so I have to make sure I put in all the correct information or it messes up all the work.
Marketing Coordinator
Cather Insurance
01.2022 - 01.2023
- File paperwork efficiently in alphabetical order
- Maintained a consistent schedule for sending out marketing letters
- Managed printing, assembly, and mailing logistics to ensure timely delivery of marketing letters
Education
High School Diploma -
Ross S Sterling High School
Associate of Arts -
Lee College
Skills
- Communication skills
- Time management
- Teamwork
- Positive attitude
- Responsibility
- Hard work
- Compassion
- Good manners
- Respectfulness
- Dependable, my coworkers and boss depend on me for picking up shifts last minute
- I have deescalated a situation at my work regarding a customer needing service afterhours and it got to the point the customer went over to where all our keys are kept and took there keys and walked out That is when I got our sales manager to come and help with this situation and so the situation ended up getting fixed
Timeline
Receptionist
Community Auto Group
03.2023 - Current
Marketing Coordinator
Cather Insurance
01.2022 - 01.2023
Associate of Arts -
Lee College
High School Diploma -
Ross S Sterling High School
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