Katherine Noe
Riverside,CA
Overview
6
6
years of professional experience
Work History
Selling Associate & Head Coach
Victoria's Secret & PINK
Riverside, CA
04.2023 - Current
- Drove Best at Bras experience by coaching associates on bra fit and personalized selling, increasing conversion and customer experience
- Led as Head Coach, directing floor coverage and reinforcing selling behaviors to achieve daily goals
- Delivered strong coaching using the observe–coach–reinforce model, strengthening team selling performance
- Reinforced brand standards and selling expectations through real-time feedback
- Executed floorset changes and maintained brand standards to ensure a visually compelling shop-environment
- Reinforces product knowledge across categories (bras, PINK, beauty)
- Speedy and efficient at register, minimizing store returns, batching & mentioning loyalty
- Strengthened credit loyalty through education and repeated customer engagement
- Expanded sales in the fitting room utilizing the wardrobe center and personalized, genuine connection
- Executed opening and closing procedures, including register count accuracy and store recovery standards
- Demonstrated customer-first behaviors to inspire a culture of selling and engagement
- Maintained shrink control through awareness and utilizing asset protection tool
Coffee and Tea Barista
Starbucks
Corona, CA
03.2020 - 08.2022
- Cleaned counters, machines, utensils and seating areas daily.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Kept product inventory stocked during times of customer congestion and high demand.
- Maintained regular and consistent attendance and punctuality.
- Educated coworkers and customers about new products.
Education
Bachelor of Science - Clinical Psychology
University of Riverside
Riverside, CA06-2024
High school Graduate - General Ed
Corona High School
Corona, CA.06-2016
Skills
- Upselling expertise
- Knowledge on cash handling and operating POS/cash registers
- Successful in signing up new customers for rewards program
- Experienced in successfully selling food products and merchandise
- Stocking and replenishing a clean work environment
- Store opening and closing experience
- Enjoys connecting with a team on several projects
- Productive in approaching customer challenges and providing effective solutions
- Ability to calmly handle stressful and fast paced situations
Affiliations
Amber - Victoria's Secret Store Manager, Riverside CA
Store Phone: (951) 785-0127
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Selling Associate & Head Coach
Victoria's Secret & PINK
04.2023 - Current
Coffee and Tea Barista
Starbucks
03.2020 - 08.2022
Bachelor of Science - Clinical Psychology
University of Riverside
High school Graduate - General Ed
Corona High School