Katherine Norris
Kalamazoo,MI
Summary
Highly proactive manager with 10 years of experience. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Nena's Cooper Cafe
02.2017 - Current
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Purchased food and cultivated strong vendor relationships.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Team Leader
Goodwill Industries Of Michigan
01.2015 - 01.2017
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
High School Diploma -
Mendon High School
Mendon06.2009
Skills
- Business operations expertise
- Delegating Assignments and Tasks
- Quality Control
- Expense Tracking
- Work Planning and Prioritization
- Reliable and Responsible
- Inventory Management
- Team Leadership
- Training and Onboarding
- Payroll Administration
- Inventory control and record keeping
- Money Handling
Timeline
Restaurant Manager
Nena's Cooper Cafe
02.2017 - Current
Team Leader
Goodwill Industries Of Michigan
01.2015 - 01.2017
High School Diploma -
Mendon High School
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