Katherine Nowak
Norfolk,VA
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Front Desk Administrator
Konikoff Family Dentistry
06.2015 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in the coordination of appointments, ensuring seamless logistics and positive outcomes.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Improved office organization by implementing effective filing systems and document management practices.
Retail Worker
Virginia Originals
06.2009 - 01.2015
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Used POS system to process sales, returns, online orders, and gift card activations.
Assistant Store Manager
Madison Boutique
06.2011 - 08.2011
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
No Degree - Library And Information Science
Dominican University
River Forest, ILBachelor of Arts - English
Regent University
Virginia Beach, VA05.2013
Associate of Arts - Liberal Arts And General Studies
Tidewater Community College
Norfolk, VA05.2011
Skills
- Revenue management
- Exceptional communication
- Listening Skills
- Word Processing
- Scheduling Coordination
- Administrative Skills
- Customer Service Management
- Document Management
- File Organization
- Calendar Management
Hobbies
Hobbies include reading, spending time with family and friends, going to church, playing games, and traveling.
Timeline
Front Desk Administrator
Konikoff Family Dentistry
06.2015 - Current
Assistant Store Manager
Madison Boutique
06.2011 - 08.2011
Retail Worker
Virginia Originals
06.2009 - 01.2015
No Degree - Library And Information Science
Dominican University
Bachelor of Arts - English
Regent University
Associate of Arts - Liberal Arts And General Studies
Tidewater Community College
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