Katherine OConnell
Covington,LA
Summary
Customer oriented manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
Office Depot Inc
09.2008 - Current
- Developed and implemented strategies to increase sales and profitability.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Collaborated with cross-functional teams to develop innovative solutions.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA05.1988
Skills
- Delegation
- Customer Service
- Efficient multi-tasker
- Expense Control
- Inventory Control
- Sound Judgment
- Staff training/development
- Operations Oversight
- Schedule Management
- Employee Motivation
- Staff Training and Development
Accomplishments
Achieved multiple awards for achieving quarterly sales and profit goals.
Member of STAND Associate Resource Group leadership team.
Timeline
General Manager
Office Depot Inc
09.2008 - Current
High School Diploma -
Coatesville Area Senior High School
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