Katherine Ohmes
Glendale,AZ
Summary
Versatile Administrative Professional with over a decade of experience. Proficient in Office Management, Administrative efficiency and staff support. Proven ability to be adept at workflow optimization while maintaining attention to detail. Improvement processes implemented during my tenure at Tri-West Healthcare Alliance noticeably increased operational efficiency.
Overview
9
9
years of professional experience
Work History
Operations Assistant
Arizona Foundation For Women
Phoenix, AZ
2023.11 - 2024.03
- Collaborated with local businesses and raised funds for the organization.
- Created engaging social media content and and increased traffic on company website with redesign.
- Learned how to use SalesForce to complete tasks and run reports.
- Assisted the Operations Manager with routine tasks as well as special projects.
Division Administrative Assistant
Enercon
Glendale, AZ
2023.02 - 2023.07
- Facilitated cross-departmental collaboration by acting as a liaison between teams, ensuring timely completion of projects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Developed strong working relationships with managers and other staff which fostered a collaborative and unified work environment.
- Managed office supply inventory effectively by anticipating needs and ensuring uninterrupted workflow for the division.
- Ensured compliance with safety policies by creating up to date documentation.
- Organized office events such as holiday parties and meetings, promoting a positive company culture.
- Assisted in onboarding new employees to ensure a smooth integration into the team.
Client Services Administrator
Guidepoint Global
Remote
2022.01 - 2022.12
- Scheduled telephone consultations for the Research Managers.
- Utilized the CRM system for completion of other daily tasks.
Administrative Contractor
Robert Half Staffing Agency
Phoenix, AZ
2016.03 - 2021.12
- Evaluated customer data as a Credit Card Fraud Analyst for USAA to identify and prevent fraudulent activities.
- Contributed to the success of the mortgage team at ComputerShare by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Assigned high dollar loans and helped maintain the expedient rate of processing as an Underwriting Assistant at Chase Bank.
- Improved document organization with thorough file maintenance.
- Received and sorted incoming mail and packages.
Senior Administrative Assistant
Tri-West Healthcare Alliance
Phoenix, AZ
2014.10 - 2016.03
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting.
- Coordinated trainings for new team members and created curriculum for onboarding classes.
- Streamlined mail processing operations as Outgoing Mail Captain by implementing efficient printing and proofreading processes.
- Kept up-to-date with document scanning, filing, faxing and e-filing.
- Served as point of contact to Doctor's Offices in order to accurately confirm appointments for the veterans we assisted.
Education
Associate of Arts -
Scottsdale Community College
Scottsdale, AZ2019-12
Medical Coding Certification -
Phoenix College
Phoenix, AZ2019-05
Skills
- Attention to Detail
- Microsoft Office Proficiency
- Onboarding and Orientation
- Event Management
- Administrative Support
- Organizational Management
- Social Media Curation
- Process Improvement
- Communication and Team-building
Timeline
Operations Assistant
Arizona Foundation For Women
2023.11 - 2024.03
Division Administrative Assistant
Enercon
2023.02 - 2023.07
Client Services Administrator
Guidepoint Global
2022.01 - 2022.12
Administrative Contractor
Robert Half Staffing Agency
2016.03 - 2021.12
Senior Administrative Assistant
Tri-West Healthcare Alliance
2014.10 - 2016.03
Associate of Arts -
Scottsdale Community College
Medical Coding Certification -
Phoenix College
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