Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Oneill

Palmerton,PA

Summary

Dynamic customer service professional with experience at Tmobile, adept at managing high call volumes and resolving complaints efficiently. Proven ability to enhance customer satisfaction through effective problem resolution and data entry skills. Committed to maintaining a clean, sterile environment as a Sterile Processing Technician at St Lukes Hospital, ensuring compliance with safety regulations.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

Tmobile
02.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Sterile Processing Technician

St Lukes Hospital
10.2017 - 02.2023
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.

Education

Juan Ponce De Leon
San Juan, Puerto Rico

Associate of Science -

Keiser University
Fort Lauderdale, FL

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Customer Care Representative

Tmobile
02.2023 - Current

Sterile Processing Technician

St Lukes Hospital
10.2017 - 02.2023

Juan Ponce De Leon

Associate of Science -

Keiser University
Katherine Oneill