Katherine Ordonez Villagomez
Bloomfield
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Essex Newark Legal Services
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Translated documents from English to Spanish and vice versa.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
Receptionist
H&R Block
12.2022 - 04.2023
- Management of complex tax systems.
- Alphabetically filing taxpayers documents, ensuring organization.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, appointments, emails, and walk-in clients.
- Improved data privacy compliance with meticulous management of sensitive information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Cashier
Popeyes
01.2022 - 05.2022
- In this customer service oriented position, taking, preparing, and serving orders were the main of my responsibilities
- Other secondary responsibilities included cleaning the lobby, bathrooms, and kitchen; helping the cookers in the back, and stocking any needed items
Cashier
The Children's Place
10.2022 - 12.2022
- My responsibilities of everyday included attending customers at the front cashier, helping them find the most convenient clothes for their children, organizing every section, order clothes online on behalf of the customers, hand the customers their pickup orders, open credit cards and/or THP accounts, and clean our workspace at least once a day
Education
Associate of Science - Paralegal Studies
Essex County College
Newark, NJ06-2025
High School Diploma -
Bloomfield High School
Bloomfield, NJ06-2022
Skills
- Customer service
- Hospitality
- Bilingual (Spanish and English)
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Data inputting
- Mail handling
- Typing speed
- Call redirection
- Multitasking and prioritization
- Reception desk management
Accomplishments
- Responded to over 30 customer inquiries each day.
Awards
- Varsity tennis team
- Constant member of The Den club
Activities
- Member of IPUL Newark (Church), 04/19, Present
- Teacher of Sunday school (3-11 year old children), 04/19, Present
- Assistant of the youth, missions, and Sunday school leaders, 04/19, Present
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Essex Newark Legal Services
05.2023 - Current
Receptionist
H&R Block
12.2022 - 04.2023
Cashier
The Children's Place
10.2022 - 12.2022
Cashier
Popeyes
01.2022 - 05.2022
Associate of Science - Paralegal Studies
Essex County College
High School Diploma -
Bloomfield High School
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