Katherine Oropeza
Addison,IL
Summary
Proven to excel in fast-paced environments, I leveraged my bilingual abilities and data entry skills at Wepa Libros to significantly enhance operational efficiency. My knack for fostering teamwork, coupled with a relentless pursuit of safety and quality, consistently drives superior outcomes.
Overview
2
2
years of professional experience
Work History
Team Member
Wepa Libros
Elgin, IL
03.2024 - 11.2024
- Executed daily errands.
- Maintained office supplies.
- Data entry on books from different countries, minimum of 1,000 per day.
- Communicated with managers through email, Zoom, and phone calls to discuss projects.
- Analyzed key performance indicators to identify effective strategies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in team meetings to discuss strategies for improvement.
- Upheld high standards of productivity and quality in operations.
- Set specific goals for projects to measure progress and evaluate end results.
- Looked for ways to go above and beyond job requirements.
- Participated in regular training sessions to improve product knowledge and service skills.
- Organized client meetings to provide project updates.
- Participated in training sessions for new employees when needed.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Locker Customer Service Associate
Amazon
Kildeer, IL
09.2023 - 09.2024
- Greeted customers and identified their needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided information about products and services available to customers.
- Followed policies and procedures to meet or exceed established performance requirements.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Kept work area neat, clean, and well-stocked at all times.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Performed additional duties as assigned by management team.
- Addressed customer questions and concerns regarding products and services.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed day-to-day duties accurately and efficiently.
Warehouse Associate
Thriftbooks
Aurora, IL
01.2023 - 11.2023
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Communicated with the team regarding the workflow for the day.
- Worked in a timely manner to collect and package orders.
- Collected more than 240 books per hour around the warehouse to fulfill customer orders.
- Shipped completed orders while also sorting them into the correct bins.
- Assessed books to ensure merchandise is acceptable, while ensuring that damaged books are reported and removed.
Education
High School Diploma -
Addison Trail High School
Addison, IL05-2020
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILSkills
- Safety
- Materials staging
- Area and facility cleaning
- Goal setting and achievement
- Verbal and written communication
- Positive attitude
- Money handling
- Decision-making capacity
- Lift 50 pounds or more
- Computer skills
- Customer service
- Teamwork and collaboration
- Data entry
- Attention to detail
- Workplace safety
- Dependability and reliability
- Clear communication
- Following instructions
- Workflow optimization
- Collaboration and teamwork
- Organizing work stations
- Willingness to learn
- Shipping and receiving
- Flexible schedule
- FLUENT IN English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Team Member
Wepa Libros
03.2024 - 11.2024
Locker Customer Service Associate
Amazon
09.2023 - 09.2024
Warehouse Associate
Thriftbooks
01.2023 - 11.2023
High School Diploma -
Addison Trail High School
Some College (No Degree) -
College of DuPage
Similar Profiles
Kassem NizamKassem Nizam
Construction Restoration Worker at Libros Building RestorationConstruction Restoration Worker at Libros Building Restoration
Chelsea KammChelsea Kamm
Language Course Writer at Libros MediaLanguage Course Writer at Libros Media
Chris DavisChris Davis
Head Cook at Wepa Catering A Taste Of Puerto Rico.Head Cook at Wepa Catering A Taste Of Puerto Rico.