Katherine Owen
Chicago,IL
Summary
Accomplished IT Technical Consultant with a proven track record of delivering exceptional results in complex project environments. Analyzing business requirements and designing innovative solutions that optimize performance and drive operational efficiency. Leading cross-functional teams, managing stakeholder relationships, and implementing cutting-edge technologies to support business objectives. Demonstrated expertise in troubleshooting and resolving technical issues, ensuring seamless system functionality. Committed to delivering high-quality deliverables on time and within budget, while staying abreast of emerging industry trends to provide strategic guidance for organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technology Senior Consultant
Credera
09.2023 - Current
- Provided expert guidance during the selection and implementation of new technologies, resulting in cost-effective upgrades and enhanced capabilities.
- Managed all aspects of IT infrastructure, including hardware procurement, installation, maintenance, troubleshooting, and decommissioning.
- Championed continuous improvement efforts within the organization by regularly evaluating existing systems and recommending enhancements when appropriate.
- Promoted a culture of innovation within the team by encouraging experimentation with emerging trends in technology while balancing potential risks against benefits gained from adoption rates.
Technical Project Manager
Basis Technology
11.2021 - 07.2023
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Developed Agile project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Communicated project plans and progress to key stakeholders and project contributors on a weekly basis
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Managed 10 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
Digital Sales Project Manager
Morningstar
09.2019 - 11.2021
- Actively manage up to 20 projects simultaneously to ensure successful delivery.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new placements.
- Collaborated with marketing and sales team to increase brand awareness and uncover new leads.
- Served as liaison between the business and technical implementation team.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new opportunities.
- Analyzed customer usage patterns of publicly available solutions to detect and prioritize areas in need of future enhancements.
Software Implementation Project Manager
Broadbean Technology, A CareerBuilder Company
06.2018 - 09.2019
- Oversaw up to 30 projects at a time without sacrificing standards
- Fluency in HTML Coding provided quick delivery times to clients.
- Experienced with Salesforce, Microsoft Project and Office, Excel, SpiderMount and Axiom
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Implemented a set of comprehensive tracking processes to monitor site performance.
- Maintained project schedules by managing timelines and communicating consistently with all clients
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Arts - Communication
University of Illinois At Urbana-Champaign
Champaign, IL2016
Skills
- SAFe Agile 6
- MS Office
- Salesforce CRM
- Statement of Work (SOW)
- Agile Project Management
- PMP Certifed
- Advanced understanding of Jira, Adobe, and Confluence
- Scrum Methodology
- Backlog Management and Sprint Planning
- Quality assurance techniques
Certification
- SAFe Scaled Agile 6.0 Certified
- PMP Certified
Timeline
IT Technology Senior Consultant
Credera
09.2023 - Current
Technical Project Manager
Basis Technology
11.2021 - 07.2023
Digital Sales Project Manager
Morningstar
09.2019 - 11.2021
Software Implementation Project Manager
Broadbean Technology, A CareerBuilder Company
06.2018 - 09.2019
Bachelor of Arts - Communication
University of Illinois At Urbana-Champaign
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