Katherine Ozuna
Bronx,NY
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at a large medical facility. Excellent communication skills and empathetic nature enabled achievement of positive outcomes.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist II
61st Street Service
03.2021 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Verified insurance eligibility and coverage for patients.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Handled sensitive patient concerns with professionalism and empathy, fostering trust within the clinic.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Patient Service Representative
Manhattan Medical Practice
08.2013 - 05.2020
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
Education
High School Diploma -
High School of Graphics Communication of Arts
06.2013
Skills
- Fluent in Spanish
- Customer Service
- Time Management
- HIPAA Compliance
- Attention to Detail
- Communication
- Organizational
- EPIC
- Insurance verification
- Professionalism and ethics
- Quality assurance
- Training coordination
References
References available upon request.
Timeline
Patient Service Specialist II
61st Street Service
03.2021 - Current
Patient Service Representative
Manhattan Medical Practice
08.2013 - 05.2020
High School Diploma -
High School of Graphics Communication of Arts
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