Summary
Overview
Work History
Education
Skills
Idiomas
Timeline
Generic

Katherine Paez Rodriguez

Kissimmee,FL

Summary

I’m a bilingual professional with a passion for helping people and creating positive experiences, whether at a medical front desk, in hospitality, or in retail. I’ve worked in fast-paced environments where I’ve learned to stay organized, handle sensitive information with care, and make sure every person feels welcomed and supported. I’m experienced with scheduling, insurance, customer service, and teamwork, and I take pride in being someone others can count on. Right now, I’m working toward my Associate of Arts in Business at Valencia College as I continue to grow both personally and professionally

Overview

4
4
years of professional experience

Work History

Front Desk Assistant

Orlando Health
12.2024 - Current
  • As a Front Desk Assistant at a medical clinic, I answered phone calls promptly and helped patients with their questions and needs. I welcomed patients and visitors with a friendly attitude, scheduled appointments efficiently, and verified insurance information while collecting co-payments accurately. I assisted with FMLA paperwork and ensured patient privacy by following HIPAA guidelines. Working closely with doctors and medical staff, I supported daily clinic operations and handled administrative tasks such as data entry, filing, and faxing documents. I also improved check-in and check-out processes to make patient visits smoother, managed multiple tasks during busy times, and maintained a neat, professional front desk to create a positive first impression.

Front Desk Agent

Ace Hospitality & Management Company
08.2023 - 12.2024
  • As a Front Desk Agent, I manage guest reservations, handle check-ins and check-outs, and provide friendly customer service. I answer questions, resolve issues quickly, and work with other teams to ensure everything runs smoothly. I also keep accurate records using property management software and stay organized in a fast-paced environment.

Team Lead

Rack Room Shoes
11.2022 - 08.2023
  • Costumers service , stocking , cash handling, helping costumers find the right shoes for any occasion, training, coaching, motivating my team, bank deposit, setting goals weekly and monthly, inventory. Making sure my clients and team leave the store without any issues and happy to always come back.

Team Member

Menchie's Frozen Yogurt
06.2021 - 08.2021
  • Open , close , cash handling
  • Make sure costumers are getting a good costumer service .
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Associate of Arts - Business

Valencia College
Orlando, FL
12-2025

High school diploma -

Poinciana High School
Kissimmee, FL
05.2021

Skills

  • Retail Sales

  • POS (Point of Sale)
  • Cashiering
  • Serving Experience
  • Bilingual
  • Organizational Skills
  • Computer Skills
  • Communication Skills
  • Inventory Control

  • Leadership
  • Team Building
  • Phone Etiquette
  • Administrative Skills
  • Cash Handling
  • Customer Service
  • Complaint Resolution
  • Scheduling
  • Data Entry

Idiomas

Spanish - Fluent
English - Fluent

Timeline

Front Desk Assistant

Orlando Health
12.2024 - Current

Front Desk Agent

Ace Hospitality & Management Company
08.2023 - 12.2024

Team Lead

Rack Room Shoes
11.2022 - 08.2023

Team Member

Menchie's Frozen Yogurt
06.2021 - 08.2021

Associate of Arts - Business

Valencia College

High school diploma -

Poinciana High School

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