Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Parker

Jacksonville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

4
4
years of professional experience

Work History

Hostess

Applebee's Neighborhood Grill & Bar
02.2021 - 08.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Opened and closed seating sections according to volume of guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Cashier

Goodwill
01.2019 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Oakstone Academy
Westerville, OH
05.2020

Skills

  • Event Planning
  • Guest Engagement
  • Food Running
  • Reservations Management
  • Customer Service
  • Guest Complaint Resolution
  • Dining Room Management and Table Bussing
  • Issue Resolution
  • Conflict Resolution
  • Complex Problem-Solving

Timeline

Hostess

Applebee's Neighborhood Grill & Bar
02.2021 - 08.2022

Cashier

Goodwill
01.2019 - 07.2019

High School Diploma -

Oakstone Academy

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Katherine Parker