Katherine Pascual

Directed daily operations for a team of 40 employees to enhance productivity.

• Monitored cleanliness and sanitation standards, identifying areas for improvement.
• Ensured compliance with infection control protocols and safety guidelines.
• Conducted periodic employee performance evaluations, documenting results effectively.
• Developed a safe working environment by adhering to safety protocols and regulations.
• Delivered ongoing training and support to EVS staff regarding cleaning procedures and equipment.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.

• Supervised and trained housekeeping staff to uphold cleanliness standards.
• Inspected guest rooms and public areas for compliance with established cleanliness protocols.
• Fostered effective team communication to promote a positive work environment.
• Ensured adherence to safety protocols when using equipment and chemicals.
• Executed periodic deep cleaning tasks to maintain high hygiene standards.
• Resolved customer complaints regarding housekeeping services through prompt investigation.

• Facilitated check-in and check-out procedures for guests to enhance efficiency.
• Collaborated with front desk team to maintain seamless operations.
• Responded to phone inquiries, addressing questions and taking messages.
• Accurately inputted guest information into computer system, ensuring data security.
• Handled luggage for incoming guests to provide excellent service.
• Provided detailed information on hotel amenities, services, and local attractions.
• Addressed customer needs promptly to ensure satisfaction.
• Processed payments efficiently to streamline financial transactions.