Summary
Overview
Work History
Education
Skills
Languages
references
Timeline
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Katherine Paucar

Newark,NJ

Summary

Dynamic and detail-oriented receptionist with proven expertise at Mahi Pediatrics, excelling in appointment scheduling and customer service. Demonstrated strong organizational skills and effective telephone communication, enhancing patient flow and satisfaction. Adept at managing multi-line phone systems and maintaining accurate records, contributing to a streamlined office environment.

Overview

4
4
years of professional experience

Work History

Receptionist

Mahi Pediatrics
03.2025 - Current
  • Assisted patients with check-in procedures, verifying insurance information and collecting necessary documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Call center, answering calls while documenting patients' inquiries. (calls many vary from 37- 95 call a day )

Receptionist

Care for Kids Pediatrics
01.2023 - 03.2025
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Managed front desk operations, ensuring efficient patient flow and scheduling.
  • Answered multi-line phone system, directing calls to appropriate staff or departments.
  • Maintained accurate patient records and updated information in electronic health record (EHR) system.
  • Coordinated appointment reminders via phone and email, improving patient attendance rates.

Order Picker

Ences Global
09.2022 - 01.2023
  • Assisted in maintaining inventory levels and organizing merchandise displays.
  • Pick and pack orders
  • Time efficiency and good work ethics

Cashier/manager

Superfresh
09.2021 - 10.2022
  • Monitored cash registers for discrepancies and ensured accurate cash handling practices.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Manage the front and provide costumer service.

Education

CMA - Medical Assistant

Lincoln Technical Institute
Iselin, NJ
06.2024

High School Diploma -

Eastside High School
Newark, NJ
06.2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • call center
  • File management
  • Multi-line telephone operation
  • Office management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

references

(Supervisor from previous job) Elizabeth Cruz 1(973) 776-2588

(Current coworker) Jacqueline Inahuazo 1(973) 914-0433

(Current office manager) Guiliana fontana 1(973) 757-9479

Timeline

Receptionist

Mahi Pediatrics
03.2025 - Current

Receptionist

Care for Kids Pediatrics
01.2023 - 03.2025

Order Picker

Ences Global
09.2022 - 01.2023

Cashier/manager

Superfresh
09.2021 - 10.2022

CMA - Medical Assistant

Lincoln Technical Institute

High School Diploma -

Eastside High School