- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Documenting and sharing travel experiences
- Enjoy creating and following travel blogs and vlogs
- Adventure Travel
- Mindfulness Practices
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Walking
- Fashion
- Interior Design
Katherine Peña
Providence
Summary
Detail-oriented Sterile Processing Technician with over 2 years of related experience. Excellent verbal and written communication skills with hardworking and diligent nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
The Miriam Hospital
Providence, RI
04.2024 - Current
- Process, sterilize, and prepare surgical instruments and equipment to ensure safe and efficient patient care.
- Maintain strict infection control standards while supporting high-volume surgical procedures across multiple specialties.
- Collaborate with operating room teams to ensure timely instrument availability and smooth surgical workflow.
Associate Customer Representative
Amica Mutual Insurance Company
08.2021 - 04.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline claims processing and enhance service delivery.
- Analyzed customer feedback to identify trends, driving initiatives for service improvements.
Vaccination Scheduler
Barrington Town Hall
02.2021 - 03.2021
- Coordinated schedules for community events, ensuring optimal resource allocation and timely execution.
- Managed appointment bookings and calendar updates, enhancing overall office efficiency and workflow.
Lead Hostess
Jacky's Galaxie Restaurant
11.2019 - 01.2020
- Implemented strategies to enhance guest satisfaction through personalized service and attention to detail.
- Collaborated with kitchen staff to communicate menu changes and special requests effectively.
Legal Secretary
Dilibero and Associates
08.2019 - 11.2019
- Managed legal documentation and correspondence, ensuring compliance with court deadlines and procedures.
- Facilitated communication between clients and attorneys, enhancing service efficiency and client satisfaction.
- Prepared legal documents, including briefs and pleadings, with a focus on accuracy and formatting standards.
Lead Hostess
Jacky's Waterplace Restaurant
07.2018 - 07.2019
- Managed front-of-house operations to ensure smooth guest experiences and efficient table turnover.
- Trained and mentored junior staff on customer service standards and restaurant protocols.
- Coordinated seating arrangements to optimize capacity while maintaining a welcoming environment.
Contractor Access Coordinator
URI Housing
01.2017 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Box Office Attendant
The Ryan Center
09.2016 - 01.2017
- Managed ticket sales and guest inquiries, ensuring a seamless customer experience.
- Monitored inventory levels of tickets and merchandise, implementing effective stock management practices.
Sales Associate
Macy's
05.2016 - 09.2016
- Customer service representative
- Cashier
- Make sure department area is clean and presentable
- Trained new employees
Education
High School Diploma -
LA SALLE ACADEMY
Providence, Rhode Island06-2014
UNIVERSITY OF RHODE ISLAND
Kingston, Rhode Island06-2018
Skills
- Dependable
- Strong Work Ethic
- Fast Learner
- Detail-Oriented
- Time Management
- Adaptable in Fast-Paced Environments
- Team Player
- Effective Communication Skills
- Problem-Solving Abilities
- Critical Thinking
- Ability to Work Independently
- Self-Motivated & Efficient
- Organized & Structured
- Receptive to Constructive Feedback
- Professionalism & Accountability
- Bilingual (if applicable)
Extracurricular/ Accomplishments
- Fitness & Wellness (gym training, barre, long-distance walking)
- Personal Development & Goal Planning
- Financial Literacy & Investing
- Floral Design & Creative Styling
- Faith-Based Study & Spiritual Growth
- Reading (self-development, mindset)
- Travel & Cultural Exploration
- Pet Care & Animal Wellness (daily care and training routines)
- Home Organization & Lifestyle Design
Interests
Certification
- CRCST, HSPA
Expiration: April 2027
Certification ID # 625998
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sterile Processing Technician
The Miriam Hospital
04.2024 - Current
Associate Customer Representative
Amica Mutual Insurance Company
08.2021 - 04.2024
Vaccination Scheduler
Barrington Town Hall
02.2021 - 03.2021
Lead Hostess
Jacky's Galaxie Restaurant
11.2019 - 01.2020
Legal Secretary
Dilibero and Associates
08.2019 - 11.2019
Lead Hostess
Jacky's Waterplace Restaurant
07.2018 - 07.2019
Contractor Access Coordinator
URI Housing
01.2017 - 01.2018
Box Office Attendant
The Ryan Center
09.2016 - 01.2017
Sales Associate
Macy's
05.2016 - 09.2016
High School Diploma -
LA SALLE ACADEMY
UNIVERSITY OF RHODE ISLAND