Katherine Pena

• Monitored and optimized A01 AR Mezzanine Floor health, driving operational efficiency
• Initiated maintenance schedules and floor blitzes, ensuring peak functionality
• Conducted detailed metric reporting to meet stakeholder expectations
• Analyzed performance metrics, fostering continuous process improvement
• Enhanced Ship Dock throughput by leading 150+ associates, optimizing cost and efficiency
• Managed team collaboration, promoting safety compliance and streamlined processes
• Enhanced dock safety protocols, reducing incident rates by 15%
• Boosted AR floor efficiency through targeted team interventions
• Pioneered new reporting strategies to elevate operational insights
• Strengthened team dynamics, enhancing overall productivity
• Refined process verification, ensuring 100% compliance with standards
• Streamlined AR floor operations, achieving a 20% increase in process efficiency.

• Communicated with operational leadership team's, engineers and partner departments to develop plans and have a better understanding of our work-flow and business objectives
• Trained new hires, elevating team performance and operational productivity
• Pioneered cross-training programs, significantly improving team agility and output
• Monitored and reported key performance metrics, aiding in strategic decision-making
• Optimized process efficiency through detailed data analysis and strategic planning
• Maintained rigorous performance standards, ensuring all metrics met strategic goals
• Ensured 100% compliance with industry standards through meticulous audits.

• Exhibited strong organizational skills
• Demonstrated proficiency in data management
• Showcased ability to handle confidential information securely
• Managed daily office tasks with precision, ensuring all logistics data entries were error-free
• Ensured 100% confidentiality in handling sensitive logistics data, securing client trust
• Maintained meticulous records, ensuring all logistics operations complied with standards.

• Stayed updated with store promotions and effectively communicated them to customers

• Boosted sales by recommending customers to participate in surveys

• Efficiently processed transactions, boosting customer satisfaction and reducing wait times.

• Supported new staff in mastering POS systems, enhancing team efficiency.

• Maintained customer satisfaction while handling multitasking quickly and professionally.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.