Katherine Pena
New York,NY
Summary
Experienced Compliance Specialist, known for maintaining high productivity and efficiently completing tasks. Skilled in regulatory compliance, risk assessment, and policy development, adept at navigating complex regulatory environments. Possess strong analytical skills, problem-solving abilities, and communication expertise, ensuring effective implementation of compliance strategies and fostering organizational integrity.
Overview
11
11
years of professional experience
Work History
Compliance Specialist
Genuine Temporary Services LLC
New York, NY
06.2023 - Current
- Review and ensure tenant files are maintained organized in compliance with HUD/LIHTC rules and regulations, and other regulatory compliance.
- Provide tenant with written Notice of Initial, First, Second, Third, Reminder Notice.
- Periodically conduct on-site Initial, Annual, and Interim recertification interviews.
- Calculate and verify household income, assets, and expenses to determine household eligibility for assistance.
- Complete Annual/Quarterly EIV Reports and address income discrepancies, and follow agency regulations to correct.
Authorization Specialist
Friends And Family Home Care Service
New York, NY
09.2020 - 05.2023
- Manage, obtain, request, and track authorization from insurance companies in a timely manner and keep them up to date.
- Verify members' insurance coverage, determine eligibility, and benefits.
- Updating and inputting all authorization into members' HHAexchange profile.
- Maintain consistent follow-up for the status of authorization requests and insurance issues via fax, provider portal, link communication, or phone.
- Answer phone calls from insurance members, aides, doctors using exemplary customer service while maintaining patient confidentiality as defined by state, federal, and company regulations.
Administrative Assistant/Receptionist
Tzumi Electronics
New York, NY
08.2016 - 09.2022
- Provide administrative support to senior executives and drive organizational success by managing daily office operations.
- Meet, greet, check-in, and direct all visitors to appropriate parties.
- Answer and carefully screen phone calls to the appropriate department, take detailed messages and relay them to the correct department or person, respond to and answer inquiries about the company's product or services, and provide customer service when needed.
- Receive, screen, sort, and distribute mail. Maintain office files and correspondence.
- organize, manage, and maintain inventory of office supplies and services for the equipment.
Office Assistant/Assistant Property Manager
Multifamily Management Service LLC
Staten Island, NY
09.2013 - 06.2016
- Manage 2 LIHTC/Section 8 project-based complexes. Oversee all aspects of HUD rules and compliance, as well as ongoing LIHTC program compliance and correspondence.
- Supervise superintendents and maintenance staff. Create work orders and manage timely manner completion.
- Responsible for preparing and maintaining records of apartment applications, leases, recertifications, changes in households.
- verifying tenant information, and maintaining Section 8/HUD tenant files.
- Responsible for maintaining programs for all properties. Maintaining repairs and correction of building violations in a timely manner.
Education
Associate of Arts - Business Administration
City College of New York of The City University of New York, The
New York, NY12-2016
Skills
- Internal Auditing
- Compliance knowledge
- Regulatory knowledge
- Office Administration
- Microsoft Word
- Yardi
- Organizational Skills
- Communication and Interpersonal Skills
- Bilingual
Timeline
Compliance Specialist
Genuine Temporary Services LLC
06.2023 - Current
Authorization Specialist
Friends And Family Home Care Service
09.2020 - 05.2023
Administrative Assistant/Receptionist
Tzumi Electronics
08.2016 - 09.2022
Office Assistant/Assistant Property Manager
Multifamily Management Service LLC
09.2013 - 06.2016
Associate of Arts - Business Administration
City College of New York of The City University of New York, The
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