Katherine Perez
Perth Amboy
Summary
Dedicated bilingual Clerk with 12+ years of experience in administrative offices. Superb attention to detail and multitasking talents.
Overview
13
13
years of professional experience
Work History
Administrative Clerk
BaronHR
12.2022 - Current
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
Personal Shopper
Instacart
06.2020 - 12.2022
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Administrative Clerk
Touro College
06.2014 - 06.2017
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
Front Desk Agent
Allied Barton
08.2010 - 09.2014
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
Bachelor of Science - Human Services
Touro College
New York, NY06.2017
Skills
- Daily Reporting
- Data Compilation
- Correspondence Preparation
- Customer Follow-Up
- Clerical Support
- Word Processing
- Scheduling and Calendar Management
- Interpersonal Confidence
- Documentation and Recordkeeping
- Maintaining Confidentiality
- Verbal and Written Communication
- Attention to Detail
- Organizational Skills
Languages
Spanish
Full Professional
Timeline
Administrative Clerk
BaronHR
12.2022 - Current
Personal Shopper
Instacart
06.2020 - 12.2022
Administrative Clerk
Touro College
06.2014 - 06.2017
Front Desk Agent
Allied Barton
08.2010 - 09.2014
Bachelor of Science - Human Services
Touro College