Summary
Overview
Work History
Skills
Licenses and Certifications
Timeline
Intern

Katherine Perez

Lancaster,CA

Summary

Fully credentialed LVN with 8 years of experience in the health care industry providing high quality, compassionate care to patients. Skilled in taking vital signs, reviewing medical records, assisting in medical examinations, helping nurses and doctors. Established record of reliability and creating positive rapport with patients, family and staff. Clinical experience in Cardiology, Dermatology and Clinical Research.

Overview

8
8
years of professional experience

Work History

Care Provider

IHSS
01.2016 - Current
  • Respiration assistance, ambulation, transfer, repositioning.
  • Bathing, oral hygiene, grooming, bowel and or bladder, menstrual care.
  • Dressing, laundry, care and assistance w/ prosthetics & medication.
  • Accompaniments to medical appointments.
  • Shopping for food and errands, feeding, meal prep and clean up.

Member Experience Associate

AHP
12.2022 - 05.2023
  • Answer all incoming member phone calls within department's goal time frame.
  • Document every incoming call with pertinent details (i.e., caller name, contact info, reason for call, action taken, resolution, etc.)
  • Explain plan's procedures, protocols, benefits, services, necessary information to members who call or visit member experience department.
  • Facilitate member requests for changes with network provider changes, transportation requests, member request for assistance as appropriate.
  • Respond to complaints against health plan and its contracted facilities by utilizing departments Complaint / Grievance Policy and Procedure.
  • Make all attempts to resolve all member disenrollment / cancellation requests, complaint / grievances, and assist member with their questions or concerns and following up as appropriate.
  • Assist with member outreach programs and implementations.
  • Foster good corporate relations by practicing good customer service principles (positive attitude, helpful, etc.)
  • Clinical Experience

Assistant Research Coordinator

Dr. Osman Dermatology Research
12.2019 - 12.2021
  • Front and Back office experience in high volume patient clinic.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Screened patient records, verified eligibility benefits obtained participant study data from records and physician referrals to identify prospective candidates for research studies.
  • Collected data maintained research data, participant fields, regulatory binders and study data bases, confidentiality of sensitive data to protect customer and business, followed research protocols covering patient care and clinical trial operations, and case report form requirements.
  • Followed informed consent processes and maintained records.
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines.
  • Maintained data entry files and records by implementing effective filing systems that boosted efficiency and organization, paid attention to detail while completing assignments.
  • Gathered, processed, and shipped lab specimens.

Front and Back Office (LVN Student Nurse)

Lawrence Osman Dermatology
12.2019 - 12.2021
  • Experienced in high volume patient clinic, heavy multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly.
  • Scheduled, coordinated, confirmed appointments and meetings.
  • Verify benefits and eligibility, obtain Authorization for both HMO and PPO patients.
  • Call in Prescriptions approval as well as obtain PA for medications.
  • Maintained organized office area to create professional and welcoming environment for patients and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered and updated patient demographics, insurance, co pay and sensitive customer information during check-ins and room changes.
  • Maintained confidentiality of sensitive data to protect customer and business.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.

LVN Student Nurse

Cardiac Rhythm Specialist
01.2018 - 12.2019
  • Front and back office experience in high volume patient clinic, heavy multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly.
  • Scheduled, coordinated, confirmed appointments meetings.
  • Verify eligibility benefits, obtain Authorization for both HMO and PPO patients.
  • Call in Prescriptions approval, obtain PA for medications.
  • Maintained organized office to create professional, welcoming environment for patients, employees.
  • Greeted guests at front desk, engaged in pleasant conversations while managing check-in process.
  • Entered and updated patient demographics, insurance, co pay and sensitive customer information during check-ins and room changes.
  • Maintained confidentiality of sensitive data to protect patients, business.
  • Assisted internal staff with clerical, administrative needs to maximize efficiency and team productivity.
  • Maintained files, records by implementing effective filing systems that boosted efficiency and organization.
  • Sorted, received, distributed mail correspondence between departments, personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Help CRC with data entry, filing, specimen collection etc. for research patients as needed.
  • Skilled in applying Holter monitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Vital Signs, patient assessment, maintain patient files and document patient care.
  • G-tube feeding, wound care and dressing changes.
  • Administer Subcutaneous Injections.
  • Understanding body mechanics.
  • Organization and time management skills.
  • Work one on one with patient to maintain high quality patient care.
  • Work closely with patients, family members, hospital, clinic staff to collect necessary clinical information.
  • Effectively and precisely communicated information to patients, families, maintained confidentiality of multiple patient information.

Skills

  • Strong knowledge of medical terminology
  • Capable of patient charting, medical records
  • Patient assessment, medical examination and monitoring
  • Medication administration
  • Experience with patient care and preparation
  • Accurate vital signs
  • Able to administer Injections intramuscular, intradermal, subcutaneous
  • Phlebotomy
  • Understanding body mechanics
  • Computer literate
  • Strong organization and time management skills
  • Clinical Research trial and Analysis, Data entry collection
  • Excellent written and verbal communication skills, Bilingual in Spanish and English interpretation and translation

Licenses and Certifications

Licensed Vocational Nurse, State of California #VN 740646 exp 11/30/2025

Basic Life Support (BLS) Certification exp 11/2025

Certified Phlebotomy Technician (CPT) exp 11/2025

Controlled Goods Program Certification (CGP)

Timeline

Member Experience Associate

AHP
12.2022 - 05.2023

Assistant Research Coordinator

Dr. Osman Dermatology Research
12.2019 - 12.2021

Front and Back Office (LVN Student Nurse)

Lawrence Osman Dermatology
12.2019 - 12.2021

LVN Student Nurse

Cardiac Rhythm Specialist
01.2018 - 12.2019

Care Provider

IHSS
01.2016 - Current

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