Katherine Perez
Bronx
Summary
Experienced with outbound call management and customer relationship building. Utilizes strategic planning to enhance customer engagement and satisfaction. Strong understanding of CRM systems and data analysis to optimize outbound processes.
Overview
11
11
years of professional experience
Work History
Operation outbound specialist
Summit Appliance
08.2016 - Current
- Qualify and asses service claims in collaboration with technicians across the U.S to provide efficient repairs.
- Exercise sound judgement when placing part orders and managing follow up service claims, effectively reducing costs through techinical support and troubleshooting as well as negotiating service rates with technicians.
- Onboarded over 100 technicians within the US to support and adhere to Summit Appliances policies.
- Enforce specific policies to prevent returns and communicate our on boarding process.
- Streamline communication channels between departments to ensure accurate information flow regarding outbound service.
- Resolve high volume of calls for service, parts and damage claims.
Intern/Receptionist/Clerk
Community Board09
09.2015 - 06.2016
- Assisted the community board with the collection of inquiries to address city violations through petition requests.
- Gathered contacts and provided relative information for the process of violations shared through community leaders.
- Conducted surveys and collected feedback for project evaluations and community improvements.
- Organized board meetings and petition events held by Community Board09 via Microsoft office.
Cashier/Food prep/Trainer
Pret A Manger
03.2014 - 12.2015
- Training and development of all team members in the shop.
- Enforced day to day company polices by providing efficient and productive shop maintenance in accordance to health and safety standards.
- Closed business with great precaution maintaining a clean and work efficient environment.
- Greeted customers with a warm welcome and excelled in making them feel comfortable.
Education
Associates - Accounting/ Forensic Accounting
Hostos Community College
09.2025
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De Witt Clinton High School
Bronx, NY01.2014
Skills
- Strong interpersonal and customer service skills
- Bilingual (fluent in verbal and written Spanish)
- Proficient in Microsoft office
- Proven leadership skills
- Food Protection Certificate
- Excellent ability to adapt to difficult situations
- Sales ingenuity
- Effective negotiation techniques
- CRM proficiency in Sugar and NetSuite
- Cold calling
Timeline
Operation outbound specialist
Summit Appliance
08.2016 - Current
Intern/Receptionist/Clerk
Community Board09
09.2015 - 06.2016
Cashier/Food prep/Trainer
Pret A Manger
03.2014 - 12.2015
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De Witt Clinton High School
Associates - Accounting/ Forensic Accounting
Hostos Community College
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