Summary
Overview
Work History
Education
Skills
Languages
WHOM IT MAY CONCERN
Certification
Timeline
Generic

Katherine Phan

Chino Hills,CA

Summary

Healthcare Professional • 1,000+ hours of direct patient care • Float Pool – 8+ Med-Surg Specialties • Phlebotomy-Trained • Bilingual (English/Vietnamese)

Dedicated and hands-on healthcare professional with 1,000+ hours of clinical experience in acute and specialty care settings. Proven strengths in patient monitoring, vitals, documentation, infection control, and collaborative care.
Known for being adaptable, efficient, and compassionate under pressure. Seeking to contribute my clinical skills, professionalism, and empathy to a medical assistant role focused on quality patient care and teamwork.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Cottage Hospital
10.2024 - 08.2025
  • Completed over 1,000 hours of direct patient care experience at a Level 1 trauma hospital, rotating through high-acuity med-surg units including oncology, telemetry, neurology/urology, orthopedics, trauma, pulmonary/renal, infectious disease, and rehabilitation.
  • Provided consistent night shift support across units with varying protocols, demonstrating adaptability, resilience, and strong clinical judgment in fast-paced, unpredictable environments.
  • Performed routine and urgent tasks such as vital sign monitoring, patient rounding, intake/output tracking, and mobility assistance while ensuring safety and dignity.
  • Collaborated closely with RNs and interdisciplinary teams to support complex care plans, escalate changes in patient condition, and assist with procedures as needed.
  • Safely assisted in transferring, repositioning, and transporting patients, including use of Hoyer lifts and specialty beds, while maintaining infection control and trauma precautions.
  • Demonstrated proficiency in Epic (EHR) documentation, adhering to HIPAA and institutional standards for patient information accuracy and privacy.
  • Delivered compassionate, patient-centered care for populations with diverse medical conditions including respiratory failure, diabetes, Parkinson’s, stroke, and post-op recovery.
  • Supported nursing teams with code blue response, post-fall protocols, and rapid response events.
  • Recognized by nursing staff for maintaining calm and professional conduct during high-pressure situations and contributing to a positive work environment on every floor.

Cafe Operations Supervisor

Kinbake Shop
01.2023 - 08.2024
  • Played a key role in launching and opening a small business, contributing to the overall vision and development of the shop.
  • Led daily operations in a fast-paced environment, ensuring efficiency, cleanliness, and consistency during high-volume hours.
  • Trained and supervised new staff, promoting a strong team dynamic and attention to detail.
  • Maintained high standards for product quality, safety protocols, and workspace organization.
  • Balanced workflow and customer needs by implementing systems that improved speed and accuracy during peak times.
  • Handled customer concerns with professionalism and calm, ensuring smooth service and positive experiences.

Library Assistant

Santa Barbara City College
09.2021 - 07.2022
  • Provided front-desk support and guided patrons through resources and services with clarity and professionalism.
  • Handled the check-in and check-out process with a strong focus on accuracy, organization, and discretion.
  • Managed both in-person and online inquiries, adapting communication style based on individual needs.
  • Maintained a well-organized and welcoming environment, supporting daily operations through multitasking and attention to detail.

Barista Shift Lead

Rose Tea Lounge
10.2020 - 08.2021
  • Oversaw opening and closing procedures, team coordination, and inventory tracking to support daily operations.
  • Delivered consistent service and maintained poise under pressure, especially during high-traffic hours.
  • Collaborated with management to improve workflow and customer engagement strategies.
  • Addressed issues quickly and effectively, prioritizing a smooth and respectful experience for all guests.

Receptionist

Nature Love Salon
05.2018 - 07.2020
  • Managed scheduling, communication, and administrative tasks in a fast-paced setting.
  • Balanced multiple responsibilities while maintaining professionalism and attention to detail.
  • Handled customer concerns tactfully and ensured smooth, consistent service through effective coordination.
  • Maintained a clean and organized front desk area, supporting overall operations and client satisfaction.

Education

Bachelor of Science - Kinesiology

University of La Verne
La Verne, CA
05-2027

Associate of Applied Science - Health Sciences

Santa Barbara City College
Santa Barbara, CA
05-2025

High School -

Laguna Creek High School
Elk Grove
01.2021

Skills

  • Vital Signs Monitoring & EKG Setup
  • Phlebotomy, Venipuncture & Specimen Collection
  • Wound Care & Dressing Changes
  • Patient Hygiene, Mobility Assistance & End-of-Life Support
  • Infection Control, Sterile Technique & HIPAA Compliance
  • Epic EHR Documentation & Medical Charting
  • Patient Intake, Scheduling & Insurance Coordination
  • Strong Interpersonal Communication & Team Collaboration
  • Calm, Adaptable & Focused in High-Pressure Setting

Languages

English
Vietnamese
American Sign Language (ASL)

WHOM IT MAY CONCERN

I am writing to express my interest in the Medical Assistant position at your dermatology office. With a strong foundation in patient care, phlebotomy, and clinical support, I am excited about the opportunity to bring my experience and passion for healthcare to your team.

As a Patient Care Technician at Cottage Hospital, I worked primarily on med-surg floors and was frequently floated to specialty units such as oncology, cardiology, neurology, and orthopedics. This diverse exposure allowed me to adapt quickly to different patient needs, support various care teams, and sharpen my ability to multitask in high-pressure environments. I assisted with vitals, EKGs, charting, mobility, and patient comfort—skills I’m confident will translate well to a dermatology setting where attention to detail and patient trust are essential.

Outside the hospital, I helped launch and manage Kinbake Shop, where I developed strong interpersonal, leadership, and organizational skills. I believe my blend of clinical experience and people-centered service makes me well-suited for supporting both patients and providers in your practice.

Thank you for considering my application. I look forward to the opportunity to contribute to your dermatology team and continue growing within the medical field.

Sincerely,
Katherine Phan

Certification

  • Patient Care Technician, Cottage Hospital (Level 1 Trauma) – 1,000+ hours across multiple med-surg units
  • Phlebotomy-Trained – Hands-on experience in urgent care setting
  • CPR Certified – Active
  • EMT Course Completed – Practical training in emergency response and patient care
  • Emergency Department Volunteer – Assisted with patient support in high-volume ED
  • Cadaver Dissection Team – Selected for advanced anatomical dissections and surgical observation

Timeline

Patient Care Technician

Cottage Hospital
10.2024 - 08.2025

Cafe Operations Supervisor

Kinbake Shop
01.2023 - 08.2024

Library Assistant

Santa Barbara City College
09.2021 - 07.2022

Barista Shift Lead

Rose Tea Lounge
10.2020 - 08.2021

Receptionist

Nature Love Salon
05.2018 - 07.2020

Bachelor of Science - Kinesiology

University of La Verne

Associate of Applied Science - Health Sciences

Santa Barbara City College

High School -

Laguna Creek High School