Katherine Phan

• Provided direct patient care across 8+ acute care units including trauma, telemetry, ICU, and ED
• Obtained and documented vital signs, EKGs, and intake/output; assisted with mobility and patient monitoring
• Supported RNs with procedures and urgent patient needs in a high-acuity Level 1 trauma center
• Responded to code blue and rapid response events and documented care in Epic EHR while maintaining HIPAA standards

• Helped launch and operate a small business, leading hiring, training, and peak-hour service
• Built workflow systems to maintain speed, cleanliness, and quality
• Exhibited leadership and multitasking in a fast-paced team setting

• Provided front desk support and guided students through campus systems
• Managed check-in/out processes and organized materials

• Led high-volume service operations; ensured cleanliness and accuracy
• Trained new team members, upheld service standards

• Managed front desk and scheduling in a fast-paced setting; balanced multiple admin duties
• Ensured smooth communication and client satisfaction