Patient Account Representative with expertise in insurance verification and billing at My Michigan Health. Proven ability to enhance patient satisfaction through effective communication and timely resolution of account inquiries. Skilled in maintaining HIPAA compliance while minimizing claim denials, ensuring efficient payment processes. Strong organizational and problem-solving abilities.
Previous retail worker with experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Assisted patients with account inquiries and billing questions to ensure timely resolution
Maintained updated patient account information
Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Worked with outside entities to resolve issues with billing, claims, and payments.
Assisted customers in locating products, enhancing overall shopping experience.
Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
Handled cash, credit, and refund transactions
Trained new cashiers on register procedures and customer service best practices
Greeted customers entering store and responded promptly to customer needs
Restocked and organized merchandise