Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Pieart

Alpena

Summary

Patient Account Representative with expertise in insurance verification and billing at My Michigan Health. Proven ability to enhance patient satisfaction through effective communication and timely resolution of account inquiries. Skilled in maintaining HIPAA compliance while minimizing claim denials, ensuring efficient payment processes. Strong organizational and problem-solving abilities.


Previous retail worker with experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

15
15
years of professional experience

Work History

Patient Account Representative

My Michigan Health
09.2017 - Current

Assisted patients with account inquiries and billing questions to ensure timely resolution


Maintained updated patient account information


Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.


Worked with outside entities to resolve issues with billing, claims, and payments.

Cashier/Stock Room Associate

Big Lots
02.2017 - 09.2017

Assisted customers in locating products, enhancing overall shopping experience.


Maintained cleanliness and organization of checkout area to ensure a welcoming environment.


Handled cash, credit, and refund transactions

Cashier/Store Associate

Big Lots
05.2010 - 03.2012

Trained new cashiers on register procedures and customer service best practices


Greeted customers entering store and responded promptly to customer needs


Restocked and organized merchandise

Education

General

Alpena High School
Alpena
06-2009

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing

Timeline

Patient Account Representative

My Michigan Health
09.2017 - Current

Cashier/Stock Room Associate

Big Lots
02.2017 - 09.2017

Cashier/Store Associate

Big Lots
05.2010 - 03.2012

General

Alpena High School