Katherine Plancarte

Temecula,CA

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

years of professional experience

Work History

Tax Advisor

Tax Debt Services

11.2021 - 06.2022

Contacted and built relationships with prospective clients.
Scheduled and completed consultations with clients and tax professionals.
Advised clients about tax preparation process and relief programs.
Secured repeat business and expanded the client base.
Maintained complete records of client tax returns and supporting documentation in secured areas.

Assistant Manager

Burgers and Beer

01.2020 - 11.2021

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Ensure cleanliness of all facilities and adherence to COVID-19 procedures.
Oversaw a team of 20-25 employees per shift.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Opened and closed restaurant, including paperwork and bank deposits.

Hospitality Manager

The Walls

04.2019 - 12.2019

Exceeded quarterly sales and wine club goals.
Managed wine club shipments, events, concierge services and any other requests of members.
Scheduled and directed staff in daily work assignments to maximize productivity.
Maintained excellent hospitality and customer service standards with enthusiasm.
Ensured highest standard of cleanliness was maintained in tasting room and event venues.

Guest Service Associate

Spring Valley Vineyards

04.2018 - 04.2019

Greeted every customer with eagerness to assist them in their reason for visiting.
Promoted sales of product and wine club memberships.
Answered telephone calls and responded to inquiries or transferred calls.
Handled sensitive billing information and personal addresses for purchases.
Demonstrated professionalism and courtesy with guests at all times.

Server

Burgers And Beer

11.2016 - 04.2018

Greet every customer with eagerness to assist them in their reason for visiting.
Answer telephone calls and respond to inquiries or transfer calls.
Take food and drink orders.
Receive, assemble, and collect payments for to-go orders in a timely manner.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Education

Coursework - Business Administration

Santa Barbara City College

Santa Barbara, CA

Skills

Administrative Support
Project Coordination
Data Entry
Scheduling

Verbal and written communication
Information Protection
Professional Demeanor
Organization skills

Timeline